ITECH7400: Service Management and Professional Culture - IT/Computer Science Assessment Answer

TASK: ITECH7400

The aim of this assignment is to

•  Engage students with ITECH7400 material from Weeks 1 to 8;
•  Encourage students to conduct an independent investigation into related topics from books, the Internet, and through practical investigation.
• Understand what service management means and how it is applied in practice;
• Evaluate a practical case with respect to service management best practices;
• Understand how the services create business value in a practical case;
• Understand how the service management could be developed and enhanced in practice; and
• Plan and implement service management improvements in practice.

The following course learning outcomes are assessed by completing this assessment: ITECH7400

•  Research and discuss underpinning theories of ethical philosophy and apply these in to a range of scenarios in IT workplace and service environments.
• Describe contemporary approaches to dealing with the social impact of technology in a changing IT service environment.
• Appraise IT service management practices and how they assist organisations.
• Debate the need for organisational change, the key influence of human behaviour and its impact on IT organisational culture in a service driven environment.
• Investigate skills frameworks and develop an awareness of industry certifications relevant to IT professionals.

1.  Evaluate cognitive and practical approaches required to manage IT professionals in collaborative global work context.
2.  Apply the IT service lifecycle, processes and functions in an organisational setting.
3.  Demonstrate and coordinate best practice IT service management in an organisational setting.
4. Utilise professional presentation and communication approaches in a range of IT workplace and service settings.
5. Implement and use service management processes and practices in a business organisational context.

•  Apply skills frameworks and develop a career plan in readiness for transition into the IT profession.
• Appreciate the global nature of the IT industry.

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