JC - Leisure - Presentation - Assess Your Effectiveness - Management Assignment Help

Assignment Task

Your task: You now have 10 minutes to prepare for the team meeting. The meeting will last no longer than 25 minutes. You will be meeting a senior member of your team – This part will be played by the assessor. You need to cover the following subjects:

1. How your team (Customer Accounts) performed in the last month

2. How your team performed compared to the other customer services teams

3. Generate ideas for improving performance

4. Customer satisfaction

5. Generate objectives and development plans for the next month

6. Remind the team about a night out to a Mexican Restaurant next Thursday evening that you have organized Please also note that the team meetings tend to be interactive so encourage the team members (the assessors) to participate. You may run this as a meeting or a huddle. It will not have an impact on the way you are marked. Feel free to take notes into the meeting, a flipchart will also be provided for your use. Please ensure you use the information provided in this document – however it may also be necessary for you to make assumptions about the role that you have been asked to play.

Absenteeism

High levels of absenteeism due to reported sickness have caused major problems in the team’s ability to reach their targets. This needs to be addressed as soon as possible.

Influx of inexperienced staff

Our experienced people had to leave because JC Leisure does not pay competitive salaries. As a result the team lacks the necessary experience and so struggles to meet the targets. I am also concerned that this is causing low morale. There are plans to increase salaries but this is unlikely to happen for another 6 months. We need to keep everyone motivated until then. You have a large budget for rewards/ prizes/ incentives.

Lack of clear leadership

The previous Team Manager did not give clear direction to the team. Consequently they lack a clear appreciation of why targets are important i.e. do they realize their impact on the immediate team results/ effectiveness, their impact on the other two customer service teams (Fitness Instructor Team and Reception Team) and ultimately the overall impact of poor performance on customers and the business? The team needs to develop a better understanding of the bigger picture.

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