Highlights
Section 1 - Scenario 1
Jennifer has been providing support to a number of families who use a respite program for which she is responsible. One of her colleagues, Tim, who runs a similar program is unexpectedly away for a fortnight as he has urgent family commitments to attend to. Jennifer offers to assist Tim by running his program as well as her own, seeing it as an opportunity to develop her management skills for the future. Jennifer decides to deal with the day-to-day administrative tasks and place on hold any urgent issues and new applications to the program, because she thinks it is more appropriate for her colleague to handle these on his return to work.
After the fortnight, Jennifer decides to seek some feedback from her supervisor about how she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed that she had been so careful in respecting the boundaries between the two programs and that Jennifer had not overstepped the boundaries of her role. Karina compliments Jennifer on her ability to manage two tasks effectively and also to ensure Tim is able to step back into his own role without any difficulties.
Q1 Jennifer decides to also seek feedback from some of the people she has supported in the program during the fortnight. What is one approach she could use to do this?
Q2 During the fortnight that Jennifer is running both programs, she runs a training workshop at an inter-agency networking meeting. What are two ways Jennifer could seek and reflect on feedback from colleagues from another agency at this training session?
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