Joondalup Hospital General Medical Process - Management Assignment Help

Assignment Task :

Case Study 

Joondalup Hospital General Medical Process(es) (Detailed case description can be found in the Appendix of this document.) 

Part A 

Group Formation

You are required to form a group of four members. You must obtain permission from the unit coordinator if you want to form a group with more than or less than four members.

Your Tasks 

You have been commissioned by your client to analyse their core business process(es).  

Stage 1

Your group should provide a review (aimed at the management and staff of the organisation) on: 

1. Select and read academic journal papers (more recent and at least 3) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, why process analysis, design and development are important to their business (no more than 500 words). 

2. Discuss the current business process(es) and their prospective problems and issues based on your understanding and knowledge. Please note that ‘Do not make any recommendations on how to fix the problems at this stage (Stage 1)’. (no more than 500 words).

Stage 2

You are required to present the current “AS-IS” process models by using relevant drawing tools

To present the current process models, you should first understand the current process and construct the process models which should include both the main process and sub-process models (at least two sub-processes). To construct models, you are required to use any process modelling tools such as Signavio modelling tool. 

Each diagram should occupy no more than one page. For the case provided, to make models readable, you need some sub-processes. However, how many sub-processes you need depends on your model design. You can have sub-processes in the main process, and also sub-processes inside of sub-processes. It can be multi-layered. 

Part B (30%) – Individual

Your Tasks

You are required to provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.

For solving problems/issues, you also need to consider the resources and performance. For example:

1. Where is the process bottleneck?

2. How to better organize staff and allocate jobs to achieve 80% utilization? (You don’t need to provide accurate numbers; general discussion and analysis will be efficient.)

You should carefully read the diagrams and link them to the key issues/problems. Identify and analyse these problems by:

1. Creating an issue register for the process with at least 5 issues/problems. 

2. Create a Fishbone diagram to investigate different causes for the process.

3. Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model. 

Develop the TO-BE Model: 

• Choose and state a suitable improvement direction (axis of the devil’s triangle) using your task a, b and c findings as input

• identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the TO-BE process.

Appendix Case Study: Joondalup Hospital General Medical Process 

Joondalup Hospital is located in Joondalup, WA. It is a metropolitan hospital that provides services including emergency medicine, general and specialist medicine, general and specialist surgery, critical care services, ambulatory and allied health. This case focuses on the General Medical process which is the process that a patient has to go through at a normal hospital. Each patient’s visit is considered as a case, which starts with the patient’s admittance and ends when the patient is discharged. Each patient has an individual patient record. The process consists of a series of tasks such as diagnosis, tests and treatments. The tasks are performed by various resource groups in the hospital: doctors, test experts, therapists, receptionists and schedule planners.  

The population in the northern suburbs is increasing, with the hospital facing high demand. The original processes are no longer efficient. There are some major problems which need to be solved in the current system, such as: 

• Low efficiency is the most noticeable problem. Sometimes the waiting time is unbearable for patients. 
• As the processes involve many different internal units and external organizations, communication is a big issue. To ensure punctual diagnosis requires high level collaboration among these entities and this is sometimes difficult to manage. 
• Disease management needs to be enhanced based on the use of Electronic Patient records. 

This Management Assignment has been solved by our Management Experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.