LB5230 - Managing Strategic Resources and Operations - Law Assignment Help

Assignment Task       
 

INTRODUCTION TO THE REPORT

This report depicts the aged care service, an essential service being provided by Regis Aged Care during this ongoing COVID19 pandemic. This report consists of a brief description of Regis Aged Care, number of aged care facilities, the members of the board of directors, and the company’s contribution to the state and the national economy.

Furthermore, this report describes the day-to-day operations that takes place in Regis’ aged care facilities in a typical 24-hour schedule and the adjustments which have been made in those operations and the inbound and outbound logistics in order to tackle the COVID19 pandemic and ensure the safety of the aged care residents, employees and customers. In addition, this report also exhibits a critical framework analysis of the relations between theories of ‘Managing Strategic Resources and Operations’ and the operations in the company; showing how Regis has incorporated these theories in order to yield operational excellence and efficiency.

Lastly, this report assesses the sustainability principles integrated by Regis as fundamental business ideology in its operations and these sustainability practices have helped the company achieve operational efficacy and in turn how small improvements in operations have contributed in maintaining economic sustainability of the business.

OVERVIEW OF REGIS AGED CARE

1.1 Introduction

Regis Aged was founded in the year 1994 and is one of the Australia’s leading private aged care providers with 63 facilities nationally. Regis’ headquarter is in Armadale, Victoria. Regis was founded with a vision of becoming a diverse, progressive and imaginative pioneer in the industry and delivering high-quality, aged care services through proactive management by a committed professional team.

Their goal is to encourage and enhance the quality of life of the residents entrusted to their care by making their residents the core of everything they do that will be done in an atmosphere that encourages confidence, sense of belonging, respect and integrity. They aim to build a reputation within the aged care sector for providing a high level of service with continuous improvement in quality as its fundamental objective. The philosophy of Regis is established on the premise of a reputation and clear ethical standards.

With strong leadership, dedication and mutual vision, their staff will provide a committed and superior service by providing residents with access to and equity in service delivery, cultivating a sense of community spirit that fosters growth and peace, encouraging professional development and career opportunities, delivering superior quality care through continuous improvement of quality, building innovative residences that enhance the quality and delivery of service; and providing care and support through integrated community and residential care services (Regis Vision, Mission & Philosophy, n.d.).

DAY TO DAY OPERATIONS

Operations are the business activities by which resources and inputs into required goods and services in order to create and deliver value to the customers. Operation is the heart of a business. The success or failure of a company is largely determined by the performance of the operations. When we consider a service company like Regis, there are two divisions to the operations segment. The first one is the operation linked with the client-facing, or front end side of the business which includes dealing directly with the customers, and the second one is the operation concerned with the business end, or back end of the company which include all of the internal support activities that do not need face-to-face interaction with the customers. There must be harmony and proper cooperation between the front-end and back-end operations. 

For an aged care service providing company like Regis, the client-facing operations comprise of marketing, customer support services, reception, day therapy, day respite program, health services, physiotherapy, occupational therapy, exercise physiology, podiatry, therapeutic services, accommodation and nursing services, meals, cleaning services and general laundry and bedding. On the other hand, the business end operations consist of financing, accounting, distribution and delivery, human resource management and inventory management. 

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