Lead Continuous Improvement Systems and Processes - Management Assignment Help

Assignment Task :

Performance objective:
In this assessment task, you will demonstrate the skills and knowledge required to plan and lead continuous improvement systems and processes.

Assessment description:
Using the simulated business information provided and in response to a scenario, you will prepare and deliver a presentation to the management team on proposed continuous improvement strategies to be deployed in work teams; proposed systems to communicate to stakeholders; proposed approaches to meeting sustainability requirements; proposed approaches to coaching continuous improvement; and  strategies for knowledge management. You will then submit a summary report. You will also prepare a monitoring strategy to monitor progress on the implementation of the continuous improvement system, a communication strategy, and several relevant procedures.
 
Assessment Questions:
Part A: Prepare and deliver a presentation
Research, plan and deliver a 20-minute presentation to a peer group of managers on proposed continuous improvement (CI) systems and processes.

1. Review the following scenario.
You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including a general methodology such as Lean or Six Sigma. 
The approach will be used across the business, including application to areas such as:

•  sustainability across the organisation
•  revenue per customer interaction
•  operational costs
•  customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares  delivery lead times for customers.

You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Australian Hardware.
In your overall approach, you will need to develop several supporting strategies and procedures.
You intend to trial your proposed quality systems and processes at the Wollongong store.
You will need to gather feedback from the management team on your proposed continuous improvement approach. In accordance with organisational practice, you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements.

2. Review Australian Hardware documentation, including strategic plans and operational plans. Note what the organisation does, how it does it, what its goals and objectives are, and who its stakeholders and customers are.
 

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