Highlights
Task:
List and outline three (3) legislative requirements relevant to workplace communication.
(30-50 words/legislative requirement)
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Legislative requirements |
Outline |
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The Fair Work Act 2009 |
This act governs the employee / employer relationship in Australia. They provide a safety net of minimum entitlements, enable flexible working arrangements and fairness at work and prevent discrimination against employees. |
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Privacy Act 1988 |
The Privacy Act 1988 regulates how the Australian Government and its agencies use and distribute information they collect about individuals. The Privacy Act is to maintain our ability to keep our personal information to ourselves, and to control what happens if we share it with others. |
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Competition and Consumer Act 2010 |
The Competition and Consumer Act 2010 covers most areas of the market: the relationships between suppliers, wholesalers, retailers, and consumers. Its purpose is to enhance the welfare of Australians by promoting fair trading and competition, and through the provision of consumer protections. The Competition and Consumer Act 2010 is enforced by the Australian Competition and Consumer Commission. Access: The Competition and Consumer Act | Business Queensland |
Why are the following organisational requirements relevant to workplace communication?
(30-50 words/organisational requirement)
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Organisational requirements |
Why it is important |
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Policies and procedures |
Policies and procedures are an essential part of any organization.They ensurecompliance with laws and regulations, give guidance for decision-making, and streamline internal processes. |
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Style guides |
A style guide or manual of style is a set of standards for the writing, formatting and design of documents. The standards can be applied either for general use, or be required usage for an individual publication, a particular organization, or a specific field. |
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Code of conduct |
A code of conduct is a set of rules around behaviour for the employees to follow within an organisation. The code acts as a standard that staff need to meet. |
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Organisation reputation and culture |
Organizational culture is about living up to your company’s core values. The way in which you conduct business, manage workflow, interact as a team, and treat your consumers all add up to an experience that will represent who you are as a whole organization and your beliefs. |
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Professional development for staff |
Offering professional development training programs allows employees to perform better and prepares them for positions of greater responsibility. |
Select and describe three (3) methods/techniques to resolve communication challenges.
(30-50 words/method or technique)
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Communication challenge |
Method/Technique |
Description |
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Communicating with people from diverse backgrounds |
Ref: https://sielearning.tafensw.https://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7373/7373_00.htm#:~:text=The%20following%20are%20some%20simple%20strategies%20for%20effective,the%20expense%20of%20being%20honest.%20More%20items...%20.au/MCS/9362/Sterilisation%20disk%203/lo/7373/7373_00.htm#:~:text=The%20following%20are%20some%20simple%20strategies%20for%20effective,the%20expense%20of%20being%20honest.%20More%20items...%20 |
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Communicating with team members who don’t know how to use digital software |
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Communicating with teams digitally where participants don’t speak or engage |
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Outline two (2) mentoring and two (2) coaching methods.
(30-50 words/method)
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Mentoring method |
Outline |
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Coaching method |
Outline |
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Address the following questions about cross-cultural communication:
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Question |
Answer |
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What is cross-cultural communication? |
The way toward perceiving the two contrasts and similitudes among social gatherings to successfully draw in inside a given setting. |
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List two (2) principles of cross-cultural communication. |
Preparation and awareness |
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Why is cross-cultural communication important? (30-50 words) |
To be effective in any industry, associations need to comprehend the correspondence examples of representatives, clients, financial backers, and differentcrowds. Mindfulness and ability to change consider the trading of data paying little heed to social qualities, standards, and practices that may differ between crowds. |
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List three (3) barriers to cross-cultural communication. |
Geographical, conflicting values and cultural barriers. |
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Outline how you can communicate more effectively with a person with a disability. (30-50 words) |
‘’When communicating with someone with disability, it is important to remember to treat each person as an individual. Also, treat people with respect and consideration and in the way that you would want to be treated.’’ Ref: Better communication | People with disability | Queensland Government (www.qld.gov.au) |
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