LOCLBus Ltd Case Study - Management Assignment Help

Assignment Task :

Overview

LOCLBus Ltd are a bus operator in the East of England, in the UK.  With a fleet size of 60 vehicles, ranging from large minibuses to 60 seater vehicles, they are a well known independent operator in the region, second only to the main contractor, First Group who operate the main local authority contracts in the region.

In response to demand from customers and the local authorities who contract LOCLBus to operate key services on their behalf, the management team have decided at a recent board meeting to stop accepting cash payments on all services where customers pay the driver (so not, for instance on school services) and replace cash with card payments and, they hope an App for mobile devices.  The board realise this is a huge change for them, as since their inauguration in 1972, the only way they have accepted payment is via cash and it totals £2.7m per year, around 40% of their revenue (the rest being from local authority payments and other commercial contracts).

You have been recruited, due to your experience in commercial vehicles, to project manage this process, from fact finding to roll out of the first phase (card payments on vehicles) to the full roll out which will cover Contactless card, Apple Pay and Android payments and their App which will allow customers to buy virtual tickets in advance.  The current status is that the project has been discussed, and you have some guidance documents from the board, but nothing has been started yet.  You are expected to plan the complete process, and write a discussion report which will go to the board in the form of a 2500 written report and supporting documents outlining the key steps in the project.  

On your first day in the office, you bring your trusted guide books; Project Management by Harvey Maylor and the PMBOK Guide from the Project Management Institute.  You will be referencing these as best practice and anything else you think is suitable in terms of sources

You admit to feeling a little overwhelmed by the new job, but with the tools and techniques you have learnt and guidance from best practice, you think ‘if they sent man to the moon’ you can do anything...

Further information and tips to help you complete and create your project plan:

1. LOCLBus plan to buy the equipment, that includes card reader, control system and web based storage and part of the project which will be to source a suitable supplier who will partly define the roll out based on their timelines and experience.  A supplier who is of interest to LOCLBus is detailed in Appendix 1

2. LOCLBus require their own custom mobile app to be developed, this will be branded with the company image and provide fee-free transfer (to the customer) via the different payment methods. They require a plan to be defined, to understand timings and cost for the mobile app development. A quote has been included in Appendix 2 to help you.

3. A Risk register will need to be produced to understand the risks to LOCLBus of the project’s delivery phase and the use of the new system in the initial roll-out.  (A template is available in the course textbook and in lecture notes).

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