Low Morale and Negative Atmosphere - Sickness and Absenteeism - Employee Assistance Program - Management Assignment Help

Assignment Task

Task 1 
This task requires you to develop a Work plan for your team to allocate work based on a company you are familiar with/the scenario supplied by your assessor. 
Conduct the necessary research in relation to your own work team and its role in achieving the organisation’s objectives, as outlined in its operational plan. 

Task 2 
This task requires you to communicate the Code of Conduct to your team. 
Create a PowerPoint presentation and save it with the name BSBMGT502 Task 2. 
Type your name and the date on the title slide 
Create the PowerPoint slides, using the Notes page for each slide to type a paragraph 
explaining the points on the slide. Note: You need to deliver this presentation (not more than 15 minutes) either face to face or submit the recorded one. 
The structure of the presentation should be: 
Task 3 
This task requires you to assess performance as part of a performance review process. 
Create a Word document and save it with the name BSBMGT502 Task- 3. Type your name and student number into the footer of each page of the assessment  document you submit. 
Research your own organisation’s performance review procedure.In your document, type the heading “Assessing Performance” 

In your document, summarise the performance review process in a clear, step by step manner that you could use to train members of your team so that they understand the process. 
On a new page, type the heading “360 Degree Performance Review”. 
Under the heading, type a form including questions that you could give to your colleagues at work, for them to review your performance. 

Task 4
This task requires you to address a poor performance issue.
Read the following scenario.

Your organisation’s accounts department has a staff of 4 including the accounting supervisor and 3 accounts officers. You have noted that this department has a high staff turnover. Only one of the accounts officers has remained with the organisation longer than one year. One of the other accounts officers has now given notice and you have decided to have a meeting with this officer and hold an exit interview to assist in establishing the reason for the high staff turnover in the department.

The exiting officer is at first reluctant to discuss their reasons. After assurance of confidentiality and that you truly wish for them to give their opinion, they open up. The officer says that they find it impossible to work with the accounting supervisor and the other longterm accounts officer.

They feel that both these people are constantly picking on them over little things. There is no sense of teamwork. Everybody is watching their back rather than getting on with the job.

Discuss this scenario with other trainees in your group, with your trainer/assessor, work colleagues and any others who may help you come to conclusions.

Consider situations from your own experience that may parallel the scenario. Discuss what you think is the underlying problem. Discuss what you think is the best approach to resolve the problem.

Create a Word document and save it with the name BSBMGT502 Task 4.

Type your name and student number into the footer of each page of the assessment document you submit.

Type the heading “Providing Feedback to Resolve Poor Performance”

Type 2 or 3 paragraphs summarising your discussions and your conclusion as to the underlying problem.

Type the heading “Counselling Meeting Preparation”

Type notes that you can use when conducting a counselling meeting with the Accounting Supervisor. Ensure that these notes include:

o Stick to the facts
o Do not breach privacy and confidentiality
o Clarify the required behaviour
o Clarify the consequences of continued poor behaviour
o Explain what will need to be documented at the outcome of the meeting
o Explain how you will monitor and follow up to ensure the problem is resolved

Task 5
This task requires you to explain the role of a manager as a coach.

Create a Word document and save it with the name BSBMGT502 Task 5.

Type your name and student number into the footer of each page of the assessment document you submit.

Type the heading “A Manager’s Coaching Role”

Interview personnel within your own organisation or otherwise research how coaching plays a role in effective team management.

Type a report using the following subheadings. Type at least one paragraph under each of the subheadings.

Definition of a coach

Research the internet and find 3 definitions of the term “coaching”. Provide these 3 definitions and then provide your own definition.

The coach as decision maker

Provide one example of a workplace situation where a member of a team needs guidance from their manager – because the manager has the “big picture”.

The coach as developer

Provide one example of a workplace situation where a manager provides one or more team members with opportunities for development, learning or career progression as a result of excellence in performance.

The coach as problem solver

Provide one example of a workplace situation where a manager provides coaching or other training in order to resolve poor performance.

My role as a coach

Think about your own experience of coaching others in the workplace. This does not need to be in the role of a manager. Describe one situation.

Task 6
This task requires you to write performance improvement plans.
Part 1

Create a Word document and save it with the name BSBMGT502 Task 6.

Type your name and student number into the footer of each page of the assessment document you submit.

Type the heading “Performance Improvement Plan - Personal”

Refer back to the 360 degree feedback analysis that you completed in Assessment Task 3.

Select the main area for improvement that you identified for yourself.

Research the strategies that you can use to achieve the improvement.

o Consider the things you can do in your job role
o Consider the ways that you can seek help within your organisation
o Consider the formal training that you can seek

Write your performance improvement plan in the following structure.

Area for improvement
Describe how you used feedback to identify the area for improvement.
Describe the knowledge that you think you will need to improve.
Describe the skills that you think you will need to build for improvement.
Explain why the improvement is important for your performance and/or career.

Work-based strategies for improvement
Type a short paragraph explaining how you can build your knowledge in your current job role.
Type a short paragraph explaining how you can build your skills in your current job role.
Type a paragraph identifying the personnel in your workplace who can help you in building your skills and knowledge, and the ways that they can help you.

Formal training strategies for improvement

Research the training organisations that are available in your locality, or in a locality convenient for you to travel. You may find it helpful to seek advice from your workplace HR personnel.

Find out the types of training that they offer, the cost of the training and the duration. Identify a training organisation that can provide formal training in your area requiring improvement. Give a summary of the course content, structure and cost.

Task 7
This task requires you to provide appropriate support services.
Read the following:

Stress and its results are detrimental to the sufferer, but they are also detrimental to the organisation. It can cause:
• Reduced productivity
• Increased mistakes and errors
• Conflict (with colleagues, management and subordinates)
• Grievance and disciplinary incidents
• Sickness and absenteeism
• Low morale and negative atmosphere
• Poor customer services and quality
• Resignations and job terminations (causing increased staff turnover)
• Poor employer reputation among staff, customers, and potential new recruits
As a manager, you should be monitoring the performance of your team and you should notice any behaviour that may be the result of stress or other personal problems.

An Employee Assistance Program (EAP) is a work-based early intervention aimed at the early identification and /or resolution of both work and personal problems that may adversely affect performance. These problems may include, but are not limited to health, marital/relationships, family, financial, substance abuse or emotional concerns.

EAPAA is a National Professional Association with International Affiliation which aims to ensure the highest professional and ethical standards in EAP provision in Australasia. EAPAA embraces the international definition of EAPs which states:

Part 1

Create a Word document and save it with the name BSBMGT502 Task 7.

Type your name and student number into the footer of each page of the assessment document you submit.

Type the heading “Employee Assistance Programs” ¶ Research this subject, beginning at the web site of EAPAA.

Give a summary of function of EAPAA and what services the EAPAA members provide?

Task 8

This is the final task designed for you to demonstrate that you have consolidated the knowledge and skills required to effectively manage people performance.

Locate a duty statement for a job role which would be relevant to your own industry/enterprise and work role. NOTE: Ideally this should be a duty statement from your workplace that is relevant to the job role of a team member. If this is not possible, you may research job sites on the internet to locate a relevant job description with selection criteria.

Create a Word document with the filename BSBMGT502 Task 8.

Type your name and student number into the footer of each page of the assessment document you submit.

Type the heading “Identifying Work Requirements”

Using the Duty Statement, provide a report with the following headings.

Stakeholders

In order to write this duty statement, what stakeholders would you need to consult? Identify those job roles who have a “direct stake” in the output of this job role (i.e. their supervisor/manager, customers/clients, suppliers, colleagues, other departments within the organisation.)

Work Requirements

Analyse the duty statement and describe the goals/objectives of the job role. Analyse the duty statement and identify the main tasks that are required to be performed in the job role – in order to achieve the goals.

Key Result Area

Consult with others as required and, using the task you have identified as essential/high priority, write a Key Result Area (KRA):

Key Performance Indicator

Using the KRA you developed, first check that it is SMART. If not, you will need to design a different KRA.

Allocating Work

Analyse the duty statement and determine the type of individual you would employ for the job role. Include the following:

• The knowledge they will need
• The skills they will need
• The experience they may need
• The attributes and attitudes essential to effective performance in the job role.

Monitoring

Consider what you will be looking for when monitoring the performance of this individual – assuming they are a new recruit.

Identify one or more individuals (by job role) who can assist you with mentoring the individual and familiarising them with the organisational policies, procedures, processes and personnel. Type a short email to the mentor you have identified (use a fictitious name). Explain what you would like them to do. Ensure you are clear and specific as to their role and responsibilities.

Use this email as an opportunity to give positive feedback to the mentor on the excellence of their performance – which has led you to select them. Clarify what was excellent about their performance.

Human Resources – Recording Requirements

Consult an HR specialist (within your organisation if possible). Seek their advice on the records and documentation that you need to maintain for the new individual’s HR file.

 

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