LV= Case Study - Purpose and Scope of HRM - Practices in the Workplace - Human Resource Management Assignment Help

PART 1 –The Purpose and Scope of HRM and Recruitment and Selection & the Application of HRM  practices in the workplace 

Case scenario 
LV= is the UK's largest friendly society, which is owned by its members.  Established in 1843, it provides a wide range of financial services including insurance, life insurance, pensions and investment products, with over 5.8 million customers.  With over 5,500 staff, working in 14 offices across the UK, it prides itself on its friendly, helpful and award-winning customer service, which it attributes to its employees.  (LV= website, 2019). 

You are advised to research other information on LV= (such as its culture and approach to learning and development, rewards and benefits, amongst others) available via its website, for example  You are a newly recruited trainee HR Officer in LV. 

Activity 1 – (LO1) 
(Approximately 1000 words) 
 
The Human Resource Manager has asked you to compile a section to be included in a Induction Pack for  trainees on the Management development programme, which:

a) Explains what HRM is and identifies the functions of HRM within LV=

b) Assesses how these functions relate to workforce planning and resourcing within LV and therefore its  importance to the organization as a whole.  

c) Critically evaluates the strengths and weaknesses of LV=’s Recruitment and Selection process, as outlined in Appendix 1. You should consider how effective the process is in respect of selecting the best  applicant for a role, as well as the extent to which it assists LV= in becoming an ‘employer of choice’. 

Activity 2 – Application 

 
You have been moved across to the resourcing team within HR and have been asked to assist in resourcing  for the vacancy of Personal Assistant (the job description for which is in Appendix 2).  This involves carrying out the following activities:

a) Create a person specification for this Personal Assistant role – using the job description provided 
(Appendix 2)

b) Review the CVs provided from the three job applicants for the role of Personal Assistant (in Appendix 3), based upon the person specification, which you compiled for task a) above and decide which (if any) of the applicants you would shortlist for interview.  You must give detailed reasons for your decision (based on your person specification and the nature/culture of the organisation). 

c) Produce at least six competency-based questions to be asked at the selection interview for the Personal Assistant vacancy and justify your choice of questions 

PART 2 - Employee performance, development and reward & Factors that influence HR decision making 

Activity 3 (LO2)  
(Approximately 1000 words) 
LV= states that it “wouldn’t be the successful, fast growing, excited –about-the-future business today” if it  wasn’t for its “great people”.  In recognition of that, it has as a variety of HR practices from the range of  learning and development opportunities to the combination of rewards and benefits for its staff, with a  view to creating the most talented and motivated employees. Effective leadership plays an important part  in bring these elements together to enable business success.  The HR department is reviewing its working practices and you have been tasked with providing a  summary report which critically evaluates the effectiveness of: 

a) the learning and development opportunities for staff, from both an organisation and staff  perspective

 b) the rewards and benefits provided by LV= to its staff, from both an organisation and staff  perspective 

Activity 4

To help complete the review of HR and its contribution to the organisation, you have been asked to provide a briefing paper which addresses the following: 

a) Explains what is meant by the term employee relations and why is so important for LV= to have  effective employee relations? 

b) Critically evaluates the role of leadership, as defined by LV= on its website, in maintaining effective  employee relations within the organisation 

c) Identifies the key elements of UK employment legislation, evaluating how they influence HR  decision making such as recruitment, training and development and reward, within LV=.

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