Task:
You have been promoted to the position of Hotel Operations Manager of a newly acquired hotel in Melbourne close to the CBD, entertainment venues such as the Melbourne Opera Centre, sporting arenas such as the MCG and Etihad Stadium, as well as a number of conference centres. The senior executives know that you understand the latest organisational behavior practices which contribute to organisational effectiveness by better ‘people management’. They want you to:
1. recommend a style of management which caters for the diversity of existing and future hotel employees
2. justifying why this approach should be adopted based on staffing requirements for different hotel jobs by:
3. explaining individual differences using the MARS model for behavior, and
4. the CANOE model for personality
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