MAN6936: Enterprise Architecture - EPC Modelling and Woolworths Case Study - Management Assignment Help

Assignment Task :

Part 1 EPC Modelling: Read the following case about Woolworths and answer Tasks A and B. Background Woolworths is an Australian chain of supermarkets and grocery store. Woolworths operating 955 stores across Australia and provides online shopping service for their customers. Woolworths online shopping service offers customers a choice of home delivery and pick up services. “Online order” process starts when customer log in to the online shopping platform/application then the customer must select whether to pick up the purchased items from one of Woolworths store locations or to have it delivered to customer’s home.

The following need to go through the process: (1) For Home delivery service, consider the following:

• Delivery windows: a delivery window can be fully booked and the customer should select different delivery window.
• Minimum purchase amount for each delivery: assume that minimum purchase amount for delivery service is $50

Task 1  
Model the “Woolworths online shopping service” process from the company perspective using eEPC notation in Signavio Process Modeller. Consider adding any necessary resources such as: organisation, position/role, system, and/or any data object.

Task 2  
Model the “Woolworths Priority Assistance service” process from the company perspective using eEPC notation in Signavio Process Modeller. Combine “Priority Assistance
service” process model with “Online shopping service” process model. Consider adding any necessary resources such as: organisation, position/role, system, and/or any data object.

Due to COVID-19, Woolworths introduced a new service known as “Priority Assistance”. Priority Assistance helps prioritise those in genuine need, these include seniors, people with a disability, those with compromised immunity and those in mandatory isolation. If a customer is eligible for the Priority Assistance service, then the customer will have the priority to process his/her order for delivery and pick up by selecting the delivery or pick up time that is convenient for him/her.

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