MAN6936 - Enterprise Architecture - EPC Modelling - Loan Payment Processing - Stardust Insurance Group - Management Case Study Assignment Help

MAN6936 - Enterprise Architecture - Delinquency Analysis - Management Case Study Assignment Help

Assignment Task:

Part 1 EPC Modelling: Read the following coherent scenario and answer each associated Task. 

LOAN PAYMENT PROCEDURE 

Customers apply for a loan and once the loan is set up, receive a payment voucher book covering each proposed payment. Customers can pay in three different ways at the Home office or at the branch. 

First, customers can bring their payments into the branch in the form of cash, check, or money order. 

Second, they can mail their payments to the branch. In both cases, the branch personnel verify their Loan ID, if necessary, by checking their Customer account details. They then update the Outstanding Loans File by stamping "paid" on the voucher copy corresponding to the payment from the customer's payment book. They then file it in the Paid Vouchers file in sequence by Loan ID and due to date sequence. The actual payments are then batched and deposited in the branch bank each afternoon. The Home Office is notified by means of an Advice of Payment Received (APR), which is filled out for each payment and mailed to the Home Office. 

Third, customers may pay the Home Office directly. If they do so, the Home Office Payment Processing Department verifies that each payment is complete, by checking the enclosed voucher. If the voucher is missing, the payment processing clerk uses a printout of the central Outstanding Loans Filo to look up the Loan ID corresponding with the submitted account. Then the branch personnel are notified of the payment by means of an APR, which is mailed to the branch personnel. The details of the payment are used to update the Outstanding Loans File in the Home Office. Each evening, a batch payment processing run is used to update all the accounts centrally, based upon payments received during that working day. In addition, the branch personnel use the APRs from the Home Office as well as its own internal records of payments that have been sent directly to the branch personnel to update its own local Outstanding Loans File.

Payments made directly to the Home Office are batched and sent directly to the Home Office bank. The payment processing system produces a payment report for the Accounting Department and a branch-by-branch payment report for each Branch Manager. 

Task A: Model only the "Loan Payment processing"- process from the company perspective using eEPC notation in Signavio Process Modeller. 

DELINQUENCY ANALYSIS PROCEDURE

On a weekly basis, the delinquency analysis system is run. It checks the Outstanding Loans File in the Home Office and determines if payments are overdue. It generates an Aged Trial Balance Report, which indicates which payments are 15, 30, 45, and 60 days overdue. When a payment is 15 days overdue, a polite First Reminder is sent. when payment is more man 30 days overdue, a second (less polite) reminder is sent. Four reminders, with increasing degrees of insistence, are sent. All of these reminders are computer-generated. After the loan becomes 60 days overdue, it is moved to the Collections Department, and collections agents follow up at that time.

Task B: Model the "Delinquency analysis"- procedure from the company perspective using eEPC notation in Signavio Process Modeller. 

Part 2: STARDUST INSURANCE GROUP: Windshield claims value chain 

The STARDUST Insurance group, acting worldwide, is in the process of creating their enterprise Architecture. They decide that they will investigate their existing claims handling and fulfilment procedures and linked system environments for windscreen repairs first.

The auto windshield claims value chain can be viewed as including three subprocesses: handling the reporting of the claim (which includes checking insurance coverage to see if the customer is insured); repairing the windshield; and processing the insurance claim and settling payment. Apart from STARDUST Insurance and the insured customer (insuree), the other partners in the process include independent insurance agents who sell STARDUST Insurance policies and glass repair shops that repair windshields. These agents have access to STARDUST's systems in various forms.

There are several inefficiencies and customer service problems in the current windshield repair claims process at STARDUST Insurance. When an insured customer needs to have their windshield repaired, the insuree usually calls his independent insurance agent or STARDUST Insurance' main office to inquire where to take their vehicle to have tho repairs conducted. In many cases, the insuree encounters a delay in reaching the agent or STARDUST Insurance due to the backlog of phone calls at these locations.

When the insurees does not get through. the agent or SARDI 1ST Insurance checks if the claimant is a STARDUST member and that his claim is valid. The agent uses STARDUSTS own claims management system FAST CLAIM for this to look up the member status of the claimant. FAST CLAIM as the central claims management system runs on bare metal servers hosted in a nearby datacentre. CENTOS Linux is used to run the application component of FAST CLAIM in a JBoss application server. The application server is connected to a separate MariaDB 10.1 database server (also running on CENTOS), set up as a replication cluster for per high performance and availability. 

FAST CLAIM uses an interface provided by the enterprise service bus WSO2, which is used companywide and uses a canonical data model to route messages between requesting and receiving applications. WSO2 has a message-based connection to the company's Member Records System PEOPLESMART.

Once the agent has confirmed that the claimant is a valid member. he can with the information about the claimant's address, look up some cicse repair shops for the insuree. To retrieve this information FASTCLAIM connects to a service interface of WS02, which in turn connects through service-oriented messages to a service of the application FASTMAP. FASTMAP provides local Map data (like Google maps). FASTMAP itself has a message-based connection to the company's CRM system for suppliers to lookup nearby repair shops.

As a form of claims registration confirmation, STARTDUST will send a claims confirmation letter to the insuree via email. The handling cla ms officer initiates this with the click of a button in FASTCLAIM. FASTCLAIM will interact via WSO2 with the companywide standard pdf generating server BESTPDF. BESTPDF provides companywide pdf generating services based on standardised corporate pdf layout templates. BESTPDF internally uses the Linux standard printing server CUPS to generate auto-filled pdfs. Once a pdf has been generated, BESTPDF sends the PDF back to the requesting application, in this case it FASTCLAIM. FASTCLAIM will use the insuree's email address to generate an email, attach the claims registration confirmation letter, and send it out to the insuree.

Once the claim has been recorded in FASTCLAIM by the agent, FASTCLAIM interacts with the STARDUST'S accounting system service interface via the WSO2. They call their accounting application NUMBERS.

In this pdf attachment, the insuree is directed to take his vehicle to a choice of repair shops, where the claims confirmation letter needs to be shown. STARDUST Insurance as setting up their FASTCLAIM system to allow preferred glass repair shops direct access to an insuree's claims record via the web portal function of FASTCLAIM. The information to access the specific record is included in the letter. Once the work has been done, the repair shop updates the claims record with the description of the work performed. The repair shop will then record the repair order in their own system and generate a print invoice based on the information seen in FASTCLAIM. A paper invoice is then sent back to the insurance by post.

Upon receipt of the paper invoice, STARDUST Insurance begins processing the claim. The invoice is scrutinised by an accountant to ensure that appropriate pricing and discounts have been applied. The accountant uses NUMBERS and FASTCLAIM for this. If not, the invoice will be amended to reflect these changes. If the claim is not valid (no coverage or other mistakes), the invoice will be sent back to the glass repair shop indicating the reason for denial. 

If the claim is valid, the invoice information will be entered by an accountant into STARDUST Insurance's claim processing computer application system FASTCLAIM and the claim will be processed. The payment is made either in a bulk check or individual check depending upon the payment agreement. The payment is mailed, and claim notices are generated and mailed to the agent. Upon receipt of the claim notice, the agent will update his or her computer system with the claim information. 

Task B1: Model the "Windshield claims"- value chain from the company perspective using eEPC notation using the Signavio Process Modeller. Choose a "wise" form of cutting (process slicing 'n' dicing) the scenario into more palatable process models.

Task B2: Create the AS-IS Enterprise Architecture Model using the ArchlMate3 Model notation showing the 3 core with their respective service layers for the "Windshield claims"-domain using either Signavio or Archi.

Task B3: Define a new enterprise strategy for STARDUST Insurance group. List 5-10 problems in the AS-IS architecture with respect to your new strategy. Briefly explain each of them why that section of the architecture does not suffice any longer. Finally, propose a new TO-BE Enterprise architecture model using Archimate incorporating your ideas.

This MAN6936: Management Assignment has been solved by our Management Assignment Experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.