Manage Innovation and Continuous Improvement - Management Assignment Help

Assignment Task

Task summary

This assessment is to be completed in the simulated work environment in ihBC College.

For this assessment task, you are required in:

Part A to review systems and processes of a fictional business, Woodhouse Recruitment, to develop options for continuous improvement and report back to the management team.

Part B to develop action plans for implementing the continuous improvement and innovation changes that have been agreed to.

Part C to develop a memo for the management team to report on customer service provision.

Carefully read the following:

Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening, and selecting candidates to meet clients’ requirements. The company was established in 2010 by Simon and Petra James, a husband-and-wife team who are the Directors of the company. The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further 2 new consultants to start with the company in early 2018.

The company specialises in the recruitment area of Administration and Office Support, Accounting, IT and Sales and Marketing for both permanent and temporary staff. The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services.

At a recent management team meeting, the management team (the Directors, Administration Manager, and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are many recruitment agencies. Several issues were discussed at the management meeting, which the management team feel nee

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