Highlights
Task description
The objective of this assessment task is to identify types of operational performance gaps or problems in the workplace or service setting and how operational improvements could be addressed or remedied through adoption and application of operations management philosophies, principles and methods. Imagine you are tasked as a senior project leader to review a specific department or workplace area (a made-up or real organisation and its current operations using a pseudonym) as agreed by your facilitator and or coach. The selected organisation and department or area of operations for assessment can remain the same as that used for assessment 1, However, assessment Task 1 focused on digitalisation for workplace operational improvements, Task 2 focuses on non-digitalised solutions for workplace operational improvements. This task requires students to undertake desk-based research drawn primarily from academic and scholarly sources applying such insights to a real-world context namely an organisation you currently work in or an organisational setting you are familiar with. This assessment requires students to select two (2) contrasting approaches or methods used for operational improvements such as Lean or Agile. Students are required to critically examine the underpinning philosophies, principles and methods and application of two approaches to operations management. Research should include operations improvement theories, perspectives, methods and, practices from prescribed textbooks (Hill & Hill 2017and Slack & Brandon-Jones 2019) and academic and grey literature. A minimum of five (5) scholarly or peer-reviewed journals is required to demonstrate currency in the research. You can also include two (2) relevant scholarly articles from the from recommended readings section in the unit guide (listed under weekly content).
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