Managing Operations - Management Assignment Help

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Assignment Task

Learning Outcomes
• To understand the systemic perspective of operations and apply the transformation model to represent the operational system of an organisation
• To explain how operations management can add value for customers and is key to the strategic management of performance objectives in all organisations
• To evaluate operations performance in order to identify improvement opportunities and to set improvement priorities based on benefits and weaknesses in different improvement approaches  
About the TMA
In this TMA, you are to assume the role of an Operations manager in Hero Honda Motors Ltd.. In the last top management meeting the outgoing CEO requested that you write a report (of no more than 2,500 words) introducing the operations function to the incoming CEO, who is new to the organisation. He has specifically requested that you include the following two parts in your report: 
Task 1 (1500 words, 60 marks)
An overview of operational activities, including:
1. the type of good or service that the company provides (including a summary of the order qualifiers and order winners of those goods/services and the related operations strategy)
2. The production process of that good or service
3. Technology used in the production of goods/service
4. The key performance objectives of operations
5. And a brief overview of the supply chain network and/or any key business processes that are outsourced.
6. An explanation of how the operations function collaborates with other business functions (such as human resources, sales & marketing, or financial management) to improve efficiency and customer service. Add examples for clarity.
Task 2 (1000 words, 30 marks)
1. A summary of the core challenges that the operations function faces (and why) and, what strategies should Hero Honda Motors Ltd employ to expand further during this novel Covid 19 pandemic. Prepare your answer in the report form.
Assessment Guidelines
For this TMA, focus on the Operations functions of Hero Honda Motors Ltd. In their daily working environment the employees are surrounded by operational processes that could be improved to enhance the services to the customer or to reduce the costs to the organisation. Remember that you will be assuming the role of a manager in the operations function who should provide the new CEO with relevant information to help him make decisions concerning the overall strategy of the organisation. To be successful in the long term, Hero Honda Motors Ltd. Has always focused on addressing its customers rather than its competitors. Being more customer-centric can lead companies to be more innovative. Hero Honda Motors Ltd has been—and continues to be—consistently innovative in the interest of customer. It is therefore important that your report addresses the following aspects:
Task 1 should consist of an overview of the main goods or services the organisation produces and their key characteristics from an operational perspective (when the range of products that the organisation produces is broad or diverse, focus on the main goods/services or families of goods or services). You should explain how these goods or services are produced, the current technology used  (referring to the transformation model and the production process types) and why it is done in that way. You should also include some comments on how the performance of the production process is measured and identify key supply chain partners who provide goods or services that are crucial to the goods or services that your organisation offers in the market. The intention of this part is to provide the new CEO with a brief yet comprehensive overview of the operations function. The task also requires you to reflect on and explain how the operations function works (or should work) as part of the organisation as a whole. In other words, how the function integrates and collaborates with the other business functions so that the organisation best serves the needs of the customers and does so in the most cost-efficient manner.
Task 2 asks you to critically assess the performance of the operations function (in the light of both the competition in the market and the demands in the market) and to identify an improvement in the operations domain that will benefit the performance of Hero Honda Pvt Ltd (and make sure that the new CEO will give due attention to the operations function whenever he has taken over). Use your overview of Part 1 and your reflection of Part 2 as bases to propose one aspect in particular that should be improved, especially during this Covid 19 pandemic. Explain why it should be addressed over other possible improvements, what and how it should be implemented (as gradual/continuous or as radical change) and the expected challenges for implementation.
Remember that while the assumed audience for this report is the new head of the organisation (i.e., a non-academic audience) it is also an academic assignment for assessment and, as such, it should contain full references to all materials that you use from external sources. References and appendices do not count within the word count for this assignment.

 

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