Master Effective Communication | BSBCMM511 Course - Management Assignment Help

Assignment Task

Task 1 – Knowledge Questionnaire
What is this assessment task about?
This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
● industry, media and government organisations, events and communication channels that are relevant to the organisation
● cross-cultural communication
● techniques for negotiation, mediation, conflict resolution and incident de-escalation
● structured and inclusive meeting procedures
● organisational policies and procedures relevant to:
o presenting and negotiating
o leading and participating in meetings
o making presentations
● communication tone, structure, style and impact on others
● relevant organisational policies and procedures on confidentiality of information.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?
● submit your answers to the questions within the set timeframe,
● answer all questions as instructed,
● answer all questions using your own words and reference any sources appropriately,
● all questions must be answered satisfactorily.

It is advisable to:
● review the questions carefully,
● answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
● further research the topics addressed in each question.

Question 1
Address the following questions about cross-cultural communication:
●What is cross-cultural communication?
●List two (2) principles of cross-cultural communication.
●Why is cross-cultural communication important? (30-50 words)
●List three (3) barriers to cross-cultural communication.

Question 2
Address the following questions:
●What is an inclusive meeting?
●What is a structured meeting?
●Select and outline three (3) structured and briefly inclusive meeting procedures you could use
●when managing meetings.

Question 3
Review the policies and procedures folder provided.
Review the following policies and procedures:
A. Meeting procedures
B. Communication policy
C. Information management policy
D. Marketing policy

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:
● Presenting and negotiating
● Leading and participating in a meeting
● Making a presentation
● Confidentiality of information

Question 4
Explain how the communication tone, structure and style may impact on others. Provide an example of each.

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