Master of Business Administration 

Assignment Task

Introduction

Paramount is a top diner situated in the Beacon Hill neighbourhood of Boston, Massachusetts. Having won numerous Best of Boston’ awards based on their quality services such as the casual atmosphere and the quality of the food, Paramount was regarded as the most preferred restaurant in Beacon Hill among the locals and tourists, especially for breakfast on weekends. Hence, it was common seeing customers that are keen to wait in a lengthy queue. To analyse the Paramount case study, this report will focus on.

First, the Theory of Swift Even Flow with aid of a detailed literature review.

Second, quantitative analysis of Paramount operation with aim of identifying the bottleneck activity and the use of queue to calculate the competence of operational parameters like Utilization and Average Customer waiting time with or without carry-out orders.

Third, the description of customers in service industries by the introduction of variability

Fourth, is the provision of a different seating policy for Paramount.

Fifth, analyse the advantage of carry-out orders and the effect on dine-in customers.

This report will suggest recommendations to the owner of Paramount, Michael Conlon, on growing or declining carryout orders for optimal productivity.

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