Maximise Operational and Customer Service Efficiency - Management Assignment Help

Assignment Task:

Task:

Part A: Develop, present and communicate staff rosters
For this part of Assessment, you are required to:
? Develop a one-week roster using rostering software program (ABC Roster) installed on Glen
Institute computers according to Industrial agreements, wage budgets and other considerations
provided in the Contextualised Case Study Scenario and “operational details”
? conduct consultation with the staff members (role played by your Assessor) to take their input
and submit it in form of a word document named “Discussion Notes”
? read and interpret “operational details” for opening and closing times, operational hours, and
expected customer traffic
? Plan the roster, considering dates, times and staff ratios
? Present the roster with clear information
? Email a copy of the roster to all staff members (your Assessor) at the email ID provided by your
Assessor by the date provided by the assessor
  The roster should:
 Maximise operational and customer service efficiency while minimising wage costs by providing an appropriate ratio of: front of house to back of house staff, staff to customer numbers, supervisors to operative staff

 provide sufficient number of staff to meet: customer expectations of different service styles, the demands of known or estimated numbers of customers

 Combine duties where appropriate to ensure effective use of staff
 Roster teams with the most effective skills mix to meet all operational requirements
 Take in to account social and cultural considerations and broader organisational policies as per the “operational details”.

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