MG4101: Total Quality Management (TQM) and the elements of TQM - Operational Management

Internal Code: MAS7625

Operational Management:

Questions: 1) Identify key candidate order winners and qualifiers for an organisation of your choice and examine how that organisation might deliver and improve on the order winners/qualifiers. Discuss the potential implications of delivering improved level of the order winners/qualifiers (or lack of improvement) on the organisations’ supply chains. Support your discussion with relevant literature 2) What is quality and why is quality management important? Examine the development of quality management literature by exploring the past, present, and future of quality management practices. Discuss Total Quality Management (TQM) and the elements of TQM based on extant literature. 3) Choose an organisation of your choice and describe the business activities, analyse the service delivery process or the manufacturing process, identify what should be done to improve the processes and discuss why the organisation is successful (or not successful). Support your discussion with relevant literature