MGMT20001 - Organisational Behaviour - Unimelb

Assignment Task

1. Drawing on your knowledge of Scientific Management and the Human Relations school, how would you characterize Maria Theresa’s approach to management? What kinds of benefits did it deliver? What were the potential disadvantages of her approach? 

2. If Maria Theresa’s management style was so effective, why do you think Lachlan was so keen to change the way the service station was run?

3. If you were a senior executive with Petroco and learned the full details of this case, how would you respond? Beyond this isolated case, how would you change wider company policy on the management of service stations?

This MGMT20001 - Management