MGT310: Management Dissertation - Literature Review - Management Assignment Help

Assignment Task:

1. Introduction

Employee engagement is identified as a practise to help the employees to feel passionate, manage discretionary efforts in the work and fulfil the commitment towards the organisation. It promotes employee satisfaction and enhances their experiences in the organisation (Singh et al., 2016).This research is highlights the relevance of employee engagement in organisations with relevant gaps available in employee engagement practises in the banking industry.It can help in ascertaining several employee engagement practises used by different banks for their employees in Sri Lanka are their impact on employee satisfaction (Fernando et al., 2020). 

Through effective practises of employee engagement, an organisation can retain valuable talent and motivate employees through a satisfactory environment. Employee engagement practises can be maximised through inspiring employees, emphasising on individual development, bring a positive and open work culture, create a flexible and diverse environment in recent years. As a key element in productivity, employee engagement practises are mostly used in organisations through additional efforts for employee satisfaction and promoting a unified work culture(Hanif et al., 2015).

2. Background

High employee turnover  absenteeism and high customer switching rates in the banking industry impact the organisations which occur due to low employee engagement (Singh et al., 2016).

Enthusiastic, confident, empowered and inspired employees to promote engagement in the workplace and feel valued through the efforts of the organisation. Relevant study on employee engagement provides an understanding of the positive influence over employee performance based on licensed commercial banks in Sri Lanka. 

3. Management Issue

This research emphasises on the gaps identified in the employee engagement practises in the banking industry that can influence employee satisfaction in the organisations. Significant gaps in the employee engagement practises will be identified through the research that helps in managing suitable practises to enhance positive work environment (Ahmed et al., 2017).

The impact of employee disengagement can be seen with lower productivity and reduction in employee satisfaction. It can be identified that banking and financial services industries faced higher employee turnover ratio and low employee engagement levels in Sri Lanka as compared to other industries. It raises a major concern for the banking industry to retain the employees and achieve significant goals. The value of human capital in the banking sector focuses on the gaps in organisational practises to engage the employees (Fernando et al., 2020, p. 102). 

4. Research Question

The primary research question of the paper is:

“To what extent the employee engagement practices are effective in the banking industry in Sri Lanka?”

This research concentrates on the following secondary research questions:

1. What is the meaning of employee engagement practices in contemporary organizations?

2. What is the significance of employee engagement in the organization?

3. What are the significant gaps in employee engagement practices in the banking industry?

4. What kind of employee engagement practices are used in the banking industry in Sri Lanka? 

5. Research Objectives

The research aims to recognise employee engagement practises and compare these to the Sri Lankan banking industry to help retention rates. 

Distinguished objectives of the research are as follows:

1. To ascertain significant employee engagement practices in contemporary organizations. 

2. To evaluate the relevance of employee engagement in organizations. 

3. To analyse employee engagement practices in the banking industry in Sri Lanka.

4. To identify the gaps in employee engagement practices in the banking industry.

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