MIS300 - Online Restaurant Pre-order System Case Study - IT Assignment Help

Assignment Task

Rajesh’s Roti Kitchen has always done a roaring trade in tasty treats. Not only do people drive across the city for their roti but their sweet meats are highly prized, especially the burfi and jalebi. The Roti Kitchen has a CRM system and customer loyalty program with discounts and special offers, but at peak times it is too busy to sign the customer up at the till and staff make typos on mobile phone numbers and email addresses. Rajesh is seeking to develop an online ordering system (the system). He has seen several pre-order applications from established fast food chains and has some ideas about what he wants from this system. You have been engaged as the Business Analyst on this project. The system should allow Rajesh and his team to create, edit and remove menu items based on festivals and seasonal ingredient availability. Customers should be able to sign up, review the menu, place an order, and pay. Pre-ordering online will allow customers to take advantage of special offers and receive discounts. Customers should be able to access the system from a device of their choice, whether it be their PC at home, a tablet, or their phone. This will allow Rajesh to take the pressure off the queue and get more staff into the kitchen. Customers should be able to create, edit or remove items from their order up until completion of the order. At completion of the order, the system must generate on invoice and prompt the customer to a secure payment process, after which it confirms the order. Confirmation of the order must trigger an SMS to the customer’s phone indicating when the order will be ready for pick-up. Rajesh is very eager to have the capability to report on various aspects of his business and in particular would like to understand how popular various items are on the menu and whether there are times where some items are more popular than others

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