Highlights
Case study - Home Instead Geelong Home Instead Geelong is owned by Giselle and Giovanni Giano. Home Instead Geelong provides home care services in the Geelong region, Ballarat, and Colac in Victoria, Australia. They provide a range of care services to clients who are 65 years old or over as well as people with disability. In general, home care services include personal care, nursing services, allied health and therapy services, food and nutrition, cleaning and home maintenance, transport, and social support services. Personal care includes: help with bathing, showering, toileting; help with dressing/undressing; assistance with getting in and out of bed; help with washing and drying hair shaving; reminders to take medications. See a list of home care services for further details. You can learn more specifically about Home Instead Geelong at their website: https://homeinstead.com.au To receive a home care package (HCP) provided by the government, the aged care consumer (who may be a Home Instead Geelong prospective client) needs to go through the aged care assessment process.
The purpose of the assessment process is to determine the individual’s goals and identify care needs and what types of care they may be eligible for. As a result, a care plan will be created for the HCP eligible consumer. The care plan includes their goals, care needs and preferences, and eligible services. For example, a care plan may include 1.5 hours * 3 days per week for personal care and 2 hours * 1 day per week for cleaning and home maintenance.
All HCP consumers can select any aged care provider of choice. At Home Instead Geelong, each client (HCP consumer) is assigned to a Case Manager. Care Managers are responsible for ensuring that the clients receive quality care and their goals, care needs and preferences are met.
Assignment tasks:
1. Undertake background research.
2. Develop and propose an AI opportunity. You are required to apply the BXT framework to:
a. Present and analyse the AI solution from the Business perspective using the business analysis core concepts model. You should also define a relevant business problem (needs) and translate it into the high-level requirements for a potential AI solution in terms of data sources and content, AI techniques, most essential AI user stories and business applications/processes, and AI decision making types.
b. Analyse the AI solution from the Human experience perspective.
c. Assess how the proposed AI solution fits within the existing Technology environment and suggest the best approach to develop the solution. d. Formulate recommendations.
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