MITS4001: United Kingdom Passport Agency Case Study - Develop an IT Plan - Business Assignment Help

Assignment Task :

Case Study Report (Individual Assignment) - 10% (Due Session 5) 

The assessment assess the following learning outcomes: 

1. Adapt information systems to strategically achieve organisational goals and be able to design, develop and manage IT systems implementation to achieve Business IT Alignment.

2. Develop an IT Plan that designs, implements and manages the technology supporting these information systems including computing devices, storage and processing (both systems processing and application processing).

3. Identify, synthesize and model individual functions of a database system to be used for organization data management and decision making. 

Case Study: United Kingdom Passport Agency 

The United Kingdom Passport Agency was established as an Executive Agency of the Home Office in April 1991. Its main aim was to provide passport services for British nationals in the United Kingdom promptly and economically. In 1998–99, the Agency employed an average of almost 1,800 staff in its passport offices in Belfast, Glasgow, Liverpool, London, Newport and Peterborough. The Agency’s financial objective is to recover, via the passport fee, the full cost of passport services; the full cost includes the cost of non-fee bearing consular services provided by the Foreign and Commonwealth Office to UK citizens abroad. In July 1996 the United Kingdom Passport Agency decided to introduce the idea of digital passports in an attempt to minimise the risk of fraudulent use of passports. To do this the agency needed to replace its existing ICT system. It was envisaged that this would be done through a private finance initiative or outsourcing contract. The contractor bids were received in April 1997 and in June of that year a 10-year PFI contract was awarded to The Stationery Office (now Security Printing and Systems limited) for the printing and dispatching of digital passports, valued at 120 million GBP. In July of 1997 the Agency awarded a 10-year PFI contract for a similar value of 120 million GBP to Siemens Business Services for the collection, storage and transmission of passport application data. This included the development of a new ICT system for this purpose. In April 1998 an announcement was made that from October of that year children not already on their parents’ passport would require their own passports to travel abroad. In October 1998 the new information system (ICT system and procedures, including those outsourced) were introduced in the Agency’s Liverpool office. One hundred Agency staff transferred over to Siemens. In November of the same year the new information system was rolled-out at the Newport office. Ninety-six staff transferred over to Siemens at this office. During the following summer of 1999 a number of problems were experienced by the Passport Agency. Over a half a million British citizens were less than happy to discover that their new passports could not be issued on time for them to take their holiday. In June 1999, processing times for passport applications were taking up to 50 working days. Emergency measures were introduced by the Home Office in July 1999 – including free two-year extensions to passports. Coupled with a downturn in applications, these measures helped bring maximum processing times back within the Agency’s 10 working day target by the end of August. However, the Home Office had to pay millions in compensation to citizens and in staff overtime required for managing the backlog of applications. This information systems failure appears to have been due to a number of factors. The change in the law on child passports was introduced at roughly the same time as the introduction of the new information system. 

This  Business Assignment has been solved by our  Business Experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.