MITS5507: Business Process Management Case Study Assignment Answer

Subject Code: MITS507 Internal Code: E_AI_EJJE_CBG

Business Process Management Case Study Assignment Answer

TASK: Case Study Assignment (Team Assignment) This assignment is to be completed in teams of 3 or 4 members. You should begin by submitting (in week 1 or 2 the signed group participation form at the end of this document. This form needs to be completed and signed by all group members. Once submitted, the teams will remain fixed and no member additions or deletions will be allowed unless by approval of your subject coordinator. Objective(s) The objective of this assignment is to apply the knowledge and experience acquired with BPMN diagrams and Business Process Management concepts gained through the lectures and activities to a simulated industry Case Study Problem. You will need to employ analytical skills for this Case Study to discover existing problems and re-design the business processes. INSTRUCTIONS Your task is to model, analyze, re-design and automate a booking-to-cash process for the ShutterCorp photography company (Scenario contained within this document). A narrative description of the “as is” process is given below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to- be process. If you find that the description below is not detailed enough, you can make your own assumptions. But any assumptions must be reasonable and documented. The first step is to understand the “as is” process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the “normal course” of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations, and overdue invoices. Next, you should identify wastes in the process as well as major issues. The latter should be assessed and documented in an issue register. The “issue register” should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Quantitative Impact and Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders.

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