Highlights
Learning Outcomes
a) Apply the key principles of business-to-business (B2B) marketing.
b) Identify the differences between business-to-business (B2B) and business-to-consumer (B2C) marketing.
c) Discuss the importance of developing strong business relationships between the organisation and business clients.
d) Demonstrate how the marketing mix is used in B2B marketing.
Context
The outcome of this report is a diagnosis of the marketing situation (situation analysis) for a B2B product or service. In conducting this diagnostic report into the marketing context of a B2B product or service provider, you will develop industry-relevant skills to:
Instructions
First, you must find a company that operates in an area or industry of your interest. Once you have located a company, you will be required to select one of their real-life B2B products or services, to use in your report.
Once you have chosen your company and your product, your task is as follows:
1. Describe the background of the product and company – aspects to consider could be the historical background of the product/company, such as brand, mission and vision.
2. Explain the product details – this includes all aspects of the product, such as features, technical aspects, benefits to customers, varieties, etc.
3. Analyse the relevant market situation that includes industry analysis, competitors, and market trends – this includes the micro (company, suppliers, intermediaries, customers, competitors and publics) and macro (political, economic, social, and technological) analysis. The other elements to include could be competitors and other market trends.
4. Analyse the market segmentation of this product – this includes the basis of segmentation for your product, with a clear section identified.
5. Explain the importance of relationships in this industry - A comprehensive relationship management analysis should be included to show the importance of relationship in this industry.
6. Explain the buying behaviour in this industry – your explanation should include the buying process in this industry and the relevant factors that affect buying behaviour.
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