Highlights
The purpose of this mid semester test is to monitor the student’s progress on the understanding of the lectures. The duration of the test will be 1.5 hours and will be scheduled in Week 5. Students are required to answer 10 multiple choice questions, and select any ONE out of TWO essay questions given.
Group Assignment: Summary and Critical Review of Services Marketing Articles and Materials
Students are required to form a group comprising of 5 members. Each group is required to select a topic in services marketing (a list of topics will be provided). This assignment requires students to locate, read, and critically review primary research articles and materials on a topic in services marketing; and construct a report based on that topic.
This assignment requires students to critically review, analyse and report the distinctive issues involved in services marketing. This will enable students to have a better understanding of the importance of the services marketing mix, as well as the challenges in developing customer relationships through building leadership sustainability in services marketing.
The final write-up should be around 5000 words. It is highly recommended that students should use models, tables, photographs, graphs, and figures to display key findings, support the arguments and enrich the write-up.
The overall grade for this assignment will depend on how well the group analyses and critical evaluation of the respective topics along with other relevant services marketing theories. Points will also be awarded based on the creativity and professionalism of your write-up (i.e. presentation, English expression, grammar, spelling and clarity) and the use of appropriate sources.
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