Highlights
Task:
QUESTION 1: ANALYSE HUMAN USABILITY IN SYSTEMS AND DOCUMENTATION [5+5+5=15 Marks]
a) Change requires more coordination than does the performance of normal organisational tasks. Any time you change something, you discover its connections to other parts of the system organisation, which must be changed as well. Discuss the importance of documentation in the context of change management.
[5 Marks]
b) Why is it important to identify the information requirements of a new system prior to building the system? Discuss this in terms of change management in IT implementation. [5 Marks]
c) Differentiate between an incremental and a differential backup. [5 Marks]
QUESTION 2: SYSTEM AND SERVICE MONITORING [5+5+5=15 Marks]
a) Monitoring is the routine collection of information to track system activities and progress. Evaluation is used to determine the relevance and fulfilment of efficiency, effectiveness, impact and sustainability on the organisation network. Explain the Real- time Monitoring Process and give examples of some tools that can be used to accomplish this. [5 Marks]
b) Differentiate the purposes of historical and real-time monitoring. [5 Marks]
c) Explain the advantages of configuring network equipment to process SNMP packets only from particular IP ranges.
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