Mr Jonas Abeki is a Refugee Migrant to Australia from South Sudan - Case Study - Nursing Assignment Help

Assignment Task

Task information
Task detail Part A
Analyse the communication processes occurring between the patient, family and nurse in the given case study based on your developed knowledge and understanding of communications in healthcare. Create a recording of your analysis, identifying and discussing the ineffective verbal and nonverbal communication evident in this scenario. Apply the effective communication strategies, skills and approaches and communication frameworks for loss and grief that contribute to achieving therapeutic communication for patient and family. Integrate a SOAP note for the non-verbal inter-professional communication and a verbal clinical handover (SBAR format) on how you would communicate this to the nurse you handover to at the end of your shift, as per intra-professional communication.
Your slide presentation must include the following:

An introduction:
Introduce yourself to the reader/listener
Provide an overview of the main points which your presentation is going to provide the listener/reader

In the body of your presentation:
Provide a discussion of each of the components in your presentation:
Your analysis of the verbal and nonverbal communication used by the nurse, patient and family in the case study, inclusive of communication strategies, skills and approaches, discussion on caring conversations to support the loss and grief of the patient with inclusion of cultural awareness.
The SOAP note that documents the ineffective communication. You will include in your presentation a slide of a documented SOAP note of the information exchange between yourself and patient and family, as part of written communication in healthcare.
The SBAR approach for clinical handover for consistency in therapeutic communication. You will provide an orally presented clinical handover using the SBAR format for intra-professional communication between nurses to ensure consistency of therapeutic communication is maintained.
Provide in-text references in slides to support your information and/or specific examples.
 

In your conclusion:
Provide summation on how written and verbal professional communication contributes to patient safety and quality in nursing practice. Finish with a powerful impact statement.
Your last slide will be your reference page of all in-text references/citations.

PART B
Portfolio Task: Using the Gibbs Reflective Cycle, provide a reflective paragraph (in your Portfolio) about the resilience and self-care required for maintaining effective and therapeutic communications relative to the case study (below).
 

Case Study
Mr Jonas Abeki is a refugee migrant to Australia from South Sudan and has recently been placed into an aged care facility in Toowoomba. He has been placed in the facility as he lives on his own, and has been deemed unsafe to self-care and mobilise at home without some supervision. He is a widower of 10 months and is still grieving the loss of his wife who cared for him. He is upset about leaving the home he bought for his family after migrating to Australia. Every day he asks staff, “When can I go back home?”
You are the student nurse caring for Mr Abeki and you respond to a call from his nurse-call button. Mr Abeki has family visiting and they start to question you on why their father has been told he “can go home this weekend as he is getting better” and “that the nurse told him today that he can go home.” You attempt to explain this is incorrect, when Mr Abeki interrupts you and states he was told this morning when being escorted to the bathroom “on my own, no assistance needed”. Mr Abeki states you then praised him, for “doing so well on your own” and “completing all your morning wash and teeth brushing with no help at all.”
You realise there has been a misunderstanding of your positive praise for Mr Abeki and you move towards Mr Abeki who is sitting in his bed. You lean over closer to face him, speaking slowly and loudly:
“No I didn’t Mr Abeki, you have that mixed up. I was just praising you for being very good on your own, not needing my help with your cares today.”
With that, Mr Abeki’s son stands up, moves closer to you and states loudly,
“Don’t speak to my father like that! He is not deaf and that was very rude the way you spoke to him just now.”
You step back from Mr Abeki’s son quickly, startled by his close presence. You then turn to speak to Mr Abeki who is sitting in bed.
“Sorry Mr Abeki, but you need to tell your family the truth. I didn’t say you were going home. You have misunderstood my praise for you, that I was suggesting that you are ready to go home today. This is not the case”
You then leave the bedspace and speak to your colleagues in the tearoom about your “stressful morning with Mr Abeki”.

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