Highlights
a) Undertake and critically reflect upon the rooms division supervisory functions.
b) Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate the essential issues in room’s division management.
c) Evaluate the principles of cost control and the necessary resources for rooms division.
Contest
This assessment task requires you to virtually explore the room’s division area within a luxury hotel in the CBD, observe and then share your finding with your peers in the form of a presentation.
Instructions:
This assessment task requires you, as a group (of 5), to present the findings of your virtual observations of the rooms division of a hotel.
• The group will present the main findings for 10 minutes, followed by 5 minutes Q&A and feedback.
Your presentation should include
Observation points guiding your research (but not limited to this only)
Mood board should be based on the front office and rooms facilities including:
• Online images and description of facilities available off Lobby or as advertised (i.e. WC, F&B outlets, reception, bell desk, luggage, Concierge, business centre, facilities for disabled) – relate this to this business’ market segment
• Interior Design of Lobby description, suitability and usefulness, relate it to the customers target market
Note-
Please note that a discretional + or – 10% marks could be awarded or deducted for individual presentation performance.
Submission Instructions:
1. The presentation (5 slides) should be converted into a PDF file and uploaded to Turnitin on time on the due date. Note: 1 slide will be your mood board.
2. All referencing must be in accordance with the Academic Writing Guide: APA 6th Edition on SharePoint.
3. A TUA cover sheet to be attached to your PDF presentation (Group assessment cover sheet)
4. See marking rubric below, you do not need to attach this rubric to your submissions.
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