MRD403: Management of Rooms Division- Executive Housekeeping- Reflective Portfolio Report Writing Assignment

Reflective Portfolio Report Writing Assignment:

• Core Product of the Hotel
• Guest Returning/ Loyalty factor  (delivering what  you promised)

• Cleanliness of rooms and public areas is the basic expectation for guests comfort
• Housekeeping Department, although do not directly interact with hotel guests, plays a vital role in
  • providing excellent guests experience and shaping memories of  their stay
  • ensuring the success of hotel operations
  • keeping hotel profitable by maintaining expenses

• provide quick turnaround service on room entry the day they arrived, keep the hallways free of room service trays, respond rapidly to requests for extra towels and toiletries, and maintain exceptionally  clean bathrooms – basic but important

• Head of the HK Department
• Develops systems, oversee details and supervise people to  ensure a well-run  department
• Plan, organize, control, direct, and communicate within and  between departments
• The Exec. Housekeeper needs to work through other people to get the job done – management and coordination of people
• Ensure a high level of communication within the department
• Understand how the each of the departments intertwine with their required functions to operate successfully for highest level of guest service.
• Coordinate and monitor the daily functioning of the Housekeeping department
• Establish and maintain standards and methods of cleaning and continually update to more effective methods where necessary
• Place orders and maintain supplies and stock in the department in relation to budget spending
• Control and maintain staffing levels according to occupancy
• Interview, select, recruit and induct new staff to the department
• Make recommendations for the maintenance and refurbishment of the hotel and its rooms
• Prepare and forecast costs of the department
• Must stay abreast of new ideas and techniques through trade journals and continuous education courses
• https://www.youtube.com/watch?v=DMCRwv4-OLQ