Highlights
This assessment addresses the following subject learning outcomes:
a) Undertake and critically reflect upon the rooms division supervisory functions.
b) Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate the essential issues in rooms division management.
c) Evaluate the principles of cost control and the necessary resources for rooms division.
d) Critically reflect upon safety and security measures practiced in rooms division of hotels, and external threats
e) Assess the importance and application of technology in rooms division, specifically the operation of the Opera Management System
Context:
The major assessment for this unit is a Reflective Portfolio. A portfolio is an organised collection of student work designed to represent students' efforts and academic achievements over a period of time, in this case over a period of one term. The main purpose of this portfolio is for you to reflect upon what you have achieved and learnt throughout the term in this unit. Reflecting on your experiences will in turn give you the ability to implement the skills developed during your time.
Whereas traditional academic projects expect students to be objective and impersonal, a Reflective Portfolio asks students to highlight their own personal perspectives, opinions and feelings. It provides an honest summary of the work undertaken and the skill sets that were developed.
Instructions:
Throughout this term, you will learn about the different elements of Rooms Management in both theory and practical application. Students are required to complete a 3000-word Reflective Portfolio based upon each week / topic presented in this unit.
The Reflective Portfolio is a means to review what you have learnt on a weekly basis, how concepts have related to your past experiences, how concepts could be applied to enhance your performance as a hotel leader, challenges and areas of confusion and other thoughts / opinions relating to your weekly learning experience. It is also recommended the unit learning outcomes are reflected upon for each entry.
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