MSC HCM : Sustainable Leadership & Organizations

Assignment

Part A: Question & Answer based 1,500 words

Answer the following questions in detail with examples as applicable:

a) As a CEO of large organization in UAE in the Healthcare sector, what are the leadership qualities that would be required (minimum of five)? Explain each of them providing examples.

b) As a GM in a large private clinic in UAE, which three leadership styles would you use and why? Give examples.

c) You are an operations manager in a public hospital, and you have seven difficult people that you need to co- operate with. What strategies would you use? Give examples?

d) Why is emotional intelligence an important quality, to be a successful leader, especially in this current time (2021)?

e) Why Mr. Steve Jobs is considered as a great leader? What qualities did he implement? Give examples.

Part B: Case Study based 2000 words

As the GM of “AAA Healthcare LLC” you are responsible of 925 full time employees. Due to COVID-19 since March 2020, you have been using your leadership skills in making changing in a short time.

In June 2021, you have determined that the performance of employees has decreased by 65%. All employees are currently vaccinated, however, due to the different COVID-19 strains, you noticed 25% of employees have reported to be physically ill in the past one month (May to June 2021). In addition, you have conducted some research and determined that your employees had the following concerns:

• Company will go through liquidation
• Major changes conducted in a short time
• Working remotely
• Fear and anxiety
• Uncertainty of the futur
• Exhaustion (mentally, physically & spiritually)
• Salary cuts
• Financial difficulties
• Family problems/ divorce / family violence
• Illness – Covid-19

 In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers (9 females and 12 males) employees that you need to deal with immediately.

• 11 females and 7 males: These employees are very demanding & want their ways. They meet their KPI’s and great with customers. You had a lot of complaints from their colleagues about their bad attitudes.
• 2 female and 9 males: Likes to argue always, even when they are in the wrong. A lot mistakes in their construction work and they are not meeting KPIs.
• 2 females and 7 males: Like to give orders and delegate their work to others. However, they do very little work and socialise at work. Likes to be in authority and takes credit of others.

Finally, you been instructed by the CEO, to reduce overhead costs by 27% from June 2021 by any means.

Questions:

1. As a leader what leadership qualities would you use to increase employee’s performance?
2. What leadership styles would you use with these difficult 38 employees? Why?
3. What are the change strategies that you would conduct for improvements? Why?
4. What are the strategic thinking and tools that you would use to make these changes swiftly
and successfully?
5. What strategies would you use to ensure that the strategies that you have selected are effective
and efficient?
6. What recommendations would you provide to the CEO for this company? Why?

Assessment Summary

Assessment Type

• Part A: Question & Answer – 1,500 words

• Part B: Case Study – 2,000 words

Objective

The assessment evaluates the student’s understanding of leadership qualities, leadership styles, emotional intelligence, and strategic management in a healthcare setting. Students are required to demonstrate both theoretical knowledge and practical application through examples.

Key Pointers to be Covered:

Part A – Q&A

1. Leadership qualities required for a CEO in UAE healthcare (minimum five), with examples.
2. Leadership styles suitable for a GM in a private clinic (minimum three), with justification and examples.
3. Strategies to manage difficult employees as an operations manager in a public hospital.
4. Importance of emotional intelligence in modern leadership.
5. Analysis of Steve Jobs as a leader and the qualities he demonstrated.

Part B – Case Study

1. Leadership qualities to improve performance of 925 employees post-COVID-19.
2. Leadership styles appropriate for managing 38 difficult project managers.
3. Change strategies to address employee performance, anxiety, and operational challenges.
4. Strategic thinking tools to implement rapid organizational changes effectively.
5. Methods to evaluate efficiency and effectiveness of implemented strategies.
6. Recommendations to the CEO to reduce overhead costs by 27% while maintaining performance and morale.

Learning Outcomes:

• Develop practical leadership and management skills.
• Understand the application of leadership theories in real-world healthcare settings.
• Apply change management strategies and strategic thinking tools.
• Enhance problem-solving and decision-making capabilities.
• Build ability to manage diverse and challenging employee situations.

Step-by-Step Approach Guided by the Academic Mentor

Step 1: Understanding the Assessment Requirements

• The Academic mentor started by helping the student analyze the brief and identify key sections.
• For Part A, the focus was on leadership qualities, styles, emotional intelligence, and case examples of effective leaders.
• For Part B, the mentor highlighted COVID-19 impact, employee challenges, and operational constraints as the critical context.

Step 2: Research and Evidence Gathering

• Mentor guided the student to review relevant leadership theories (transformational, transactional, situational leadership).
• Examples from healthcare settings in UAE were collected for real-world application.
• For the case study, the mentor advised compiling data on employee concerns, absenteeism, and productivity declines.

Step 3: Structuring the Responses

• For Part A: Each question was broken down into definition, explanation, and examples.
• For Part B: The case study was divided into analysis, intervention, strategic tools, evaluation, and recommendations.
• The mentor emphasized clear headings, logical flow, and alignment with assessment criteria.

Step 4: Applying Leadership and Change Management Strategies

• Mentor helped map leadership qualities to specific employee challenges (e.g., empathy for anxious staff, decisiveness for project managers).
• Leadership styles were matched to employee behavior profiles.
• Change strategies were recommended using Kotter’s 8-step model, Lewin’s Change Model, and SWOT analysis for strategic decision-making.

Step 5: Drafting Recommendations and Evaluating Outcomes

• Mentor guided the student to propose actionable recommendations to reduce overhead costs while maintaining morale.
• Emphasis was placed on feedback mechanisms, KPI monitoring, and continuous evaluation to ensure strategies were effective.
• The mentor ensured that the student linked all recommendations to real-world examples and theory.

Outcome Achieved

• Student produced a well-structured Q&A section covering leadership qualities, styles, and emotional intelligence with examples.
• The case study demonstrated the application of leadership theories to real-world healthcare challenges.
• Strategic tools and change management methods were effectively applied to address employee performance and organizational concerns.
• Recommendations to the CEO were practical, actionable, and aligned with organizational goals.

Learning Objectives Covered:

• Application of leadership theories in healthcare.
• Managing difficult employees and organizational change.
• Strategic thinking and decision-making under pressure.
• Enhancing performance while maintaining employee wellbeing.
• Linking theory to practice in leadership and operations management.

  Boost Your Grades with Expert Assignment Support

  Looking for a clear example to guide your assignment? Download our sample solution to see how high-quality, well-structured responses are crafted. Use it as a reference only to improve your understanding and writing approach. Submitting it as your own work is considered plagiarism and can seriously impact your academic record.

  For guaranteed originality and a solution tailored to your specific requirements, you can order a fresh, plagiarism-free assignment from our team of professional academic writers. Enjoy:

  • Custom-written content aligned with your brief and guidelines
  • Fully researched and evidence-backed solutions
  • 100% original work with plagiarism-free assurance
  • Expertly formatted and ready to submit

   

Download Sample Solution     Order Fresh Assignment