Highlights
As described in the MT530 lecture, all processes are made up of a set of activities where defined inputs are transformed into a set of outputs.
For the purpose of this assignment, you are required to assess the process change in delivery of your standard course modules from semester 1 to semester 2 in 2019/2020 due to the Covid- 19 restrictions. In semester 1, modules were delivered face to face in a classroom. In semester 2, modules had to be moved online during the semester.
Firstly, you are required to present a description of the process for both modes.
Secondly, from a process improvement perspective assess this changed process, positives and negatives.
Thirdly, develop a process improvement plan for delivery of online modules into the future. That is, you are expected to put a plan in place to carry out a process review of the online approach. Note, you are not being required to develop a new process.
This report should include (but is not limited too) the following main points:
• A brief description of the original process
• A description of the new online process
• An analysis of the strengths and weaknesses of the new online process
• Development of a plan to assess this new online process
• Conclusions
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