National Camper Trailers Pty. Ltd Case Study - Management Assignment Help

Assignment Task:

You are employed at National Camper Trailers Pty. Ltd. (NCT). You have been asked as part of your job role to assist in the implementation, training, manage and monitoring of the new Information Management system.

Through consultation with colleagues and stakeholders you have identified that many staff are having difficulties in using the management system resulting in staff not using the system at all and opting to work from documents on their own computers in isolation to the rest of the organisation.

These difficulties include:
• Do not understand how to enter data correctly
• Do not understand the reporting capabilities
• Do not understand how it can assist in their job role
• Do not want to change to a different process because they have done it that way for years and it appears to be working just fine to them.

The information system, despite the above identified issues, has the capability to support the organisation requirements and designed to make all areas of the organisation more efficient and have access to more information at the touch of a button.

However, during a discussion with the developer, he expressed his concern that in the event that the organisation grows dramatically over the next 5 years (as desired) then the information system capacity may need to be updated to avoid any possible future limitations and crashing of the system with a greater number of users.

WHAT YOU NEED TO DO
This case study requires you to write a report for the organisations CEO. This report must address each of the following items and a Learning Plan.

Items to be addressed:
• Describe how you are going to monitor the effectiveness of the learning programme you implemented.
• During the implementation process (two weeks after you have conducted your Learning Plan) you discover one of the staff from the finance department is not working from the information system or entering required data which is effecting the reports and the work flow with other departments. What do you do?
• What performance measures would you put in place?
• Identify what information you will collect on achievement of performance measures?
• Describe how you will manage contingencies such as system failure and or technical difficulties.
• Analyse the effectiveness of the system and report possible strengths and limitations of the system.
• Make recommendations for improvement to the information system, policies and practices.

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