Reflection Writing on National Safety and Quality Health Service (NSQHS)
Changes from the first edition
The second edition of the NSQHS Standards streamlines actions and addresses gaps identified in the first edition.The Partnering with Consumers Standard builds on the existing standard from the first edition. The new standard recognises the importance of involving patients in decision-making about their own care. It combines some of the actions on engaging consumers in governance from the first edition and adds some new actions on engaging consumers in their own care. All actions are now essential – recognising the primary importance of partnership in safe and high-quality care.The new standard also recognises the importance of providing clear communication to patients to support health literacy, and addressing the diverse needs of consumers who use the service
Key steps you can take to prepare for the second edition
Review the involvement of consumers in the design, delivery and evaluation of systems and processes, and identify where these can be improved
Consider your service context, and how consumers can be involved in the evaluation and redesign of structures and processes for improvement
Address gaps by collaborating with consumers.
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