Nature of Managerial Work - The Value of Customer-Centricity - Report Writing Assignment Help

Assignment Task:

1. Write a report outlining the nature of managerial work in your own department or business unit. Your report should include:
Recommendations on how to improve the functioning of the department/business unit, the recommendations should take the TIPS model and POLC into consideration
An analysis of the interconnection between the department/business unit and other functional areas and its impact on the functioning of managers. The analysis should take the TIPS model and POLC into consideration
The report should have a practical application by making use of real and current organisational/business unit scenarios and situations in discussing the above requirements.

2.Critically assess the value of customer-centricity in your organisation by outlining the current state, model (approach) and propose a future roadmap to institutionalise customer-centricity. Consider how the TIPS model, POLC , and management functions can be used to institutionalise customer-centricity.
3.The success of any organisation depends on effective and competent management at all levels, particularly at the first line of supervision (team-leader).
Draft a ,proposal for a managerial leadership development programme aimed at the supervisory level
Identify and evaluate the business case (the current state of managerial leadership competencies at the supervisory level); Include the required managerial competencies backed up by selective literatOre; and
Outline your rationale for the proposed programme.
 
a)    Writing skills
b)    Use of information resources
c)    Critical and creative thinking
d)    Return on Investment (Rol)
e)    Feedback on learning and learning management  

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