Net Promotor Score (NPS) - Management Assignment Help

Assignment Task

Based mainly on Business Management. Focus is on how membership organisations collate feedback and how important it for the development of the organisation. How much Net Promoters Score (NPS) impacts on theses? 

Task

• How do other membership organisations collate feedback?

• What do their surveys look like?

• What are they called satisfaction survey/feedback?

• What do other membership organisations use?

• How often do we send surveys or do we attach the survey to all correspondence/email campaigns etc…?

• Do other organisations use the same questions or do they generally change each quarter for example.

• Prepare a short report on your findings

• Do we use the virtual members lounge to collate information such as member likes/dislikes/general feedback on benefits?Main focus on

• What is a Net Promotor Score (NPS)?

• Why do companies use NPS?

• What bearing does it have on a company?

• What are the different ways a company can collate an NPS i.e. sliding scales Likert type scale or rating scale (along with the research you have already done)?

• How would this benefit the service-based membership organisation?This is the exact task sheet

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