NIT2271: ICT Change Management - IT Assessment Answer

TASK: NIT2271

 IT Assessment Answer

1. Overview about the Change
1.1. Reason for change
1.2 Why is the change needed?
1.3. Type of the change

•  Is the change an Emergency, Standard, Normal?
•  Why?

1.4. Scope of the change

 List the boundaries of the change
o Who will be affected?
o Assets that are included?
o Is the change the same in all departments?
1.5. Role and Responsibilities of Change Management team

•  Identify the roles, responsibilities and contacts for the key change team members.
•  Suggest: Present by a table

2. Change Analysis
2.1. Process Change

•  What is the change about? (e.g. are new process /application introduced or modified?)
•  What are the major changes broken down to individual components?
• What will be done differently following the changes?
• People Change

1.  What roles in the company may be affected? any new roles created?
2.  Do any new relationships need to be created? e.g. Do you need any third-party organization for the maintaining the new software or new process?)
3.  What training may be required by staff?
4.  Are new behaviors required from people?

2.3. Stakeholder Analysis
List who is involved and roles affected. What level on interest they have by completing the table based on the case study and any reasonable assumption:

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