Nordstrom Case Study - Management Assignment Help

Assignment Task:

Nordstrom, This is unquestionably a very difficult and challenging period for all retail organizations which is reflected in significant store closures with resulting empty retail units on the high street. High street retailers face multiple challenges. Perhaps the most serious is e-commerce where internet giants such as Amazon and eBay offer easy access to a very wide range of goods whilst avoiding the high costs associated with a bricks-andmortar business. However, other challenges also prevail. Competition is increasing not only from on-line retailers; stores may be becoming fewer but many are getting better, working harder to offer better customer experiences to generate increased footfall. Technology is advancing at an incredible rate and impacts on many retail business processes and this presents an additional challenge in finding the necessary talent with the necessary capability and experience to manage the new technologies. Within this challenging sector there is one USA based store that has shown remarkable resilience in maintaining ongoing growth whilst expanding its range of stores and the experience they offer: The organisation is Nordstrom. The company has 371 stores throughout the USA, Canada and Puerto Rico. The ongoing success of the company has been largely based on exceptional customer service, selection of offerings, excellent quality and value supported by an entrepreneurial approach to business development, consistently finding new ways to attract customers. This has mainly been achieved by setting high personal and professional goals for their employees and empowering their employees to deliver ‘the most compelling shopping experience possible'. Despite their ongoing success the senior management of Nordstrom are concerned that the increasing market difficulties in the retail sector provide a very real threat that Nordstrom's strengths of exceptional service and innovation may not be sufficient to navigate successfully. They believe that their historic strengths now need to be enhanced and supported with a strong and effective Quality Management System. Background reading: The Scenario. You have been employed as a quality management consultant by Nordstrom reporting directly to the Quality Director with a remit to provide recommendations for a quality management system that will represent the best quality practices within the retail industry, that will support all the business functions within the organisation and form a sound basis on which to develop further employee empowerment and innovation. You will be expected to produce a reasonably representative ‘inventory' of current quality practices within the retail industry in so far as you are able to determine from your research and you may make any reasonable assumptions that you can put forward and support based on your research of the industry. Using your own wider reading and your research around Nordstrom write a report to the board of directors evaluating existing quality management systems within the retail industry and their strategic importance in maintaining sustainability in difficult operating conditions. This assignment is worth 50% of the total marks for the module. Using the materials provided, reading materials from authoritative sources Your report should include: 3. A critical evaluation of key trends in quality management as they relate to Nordstrom and how these might be developed and adopted by the organisation to support its business objectives. Use current (or recent) research in the area to support your answer.

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