NRS398: Mindful Communication and Digitalisation in Healthcare Case Study

Assessment 3 Case Study

Analyse the Assessment 3 Case Study provided and:

• Discuss mindful communication and identify and describe at least two (2) Mindful
  communication techniques with reference to the case study.
• Analyse how digitalisation in health has impacted mindful communication by
  describing at least one example from the case study.
• Analyse how digitalisation in healthcare has impacted the healing environment or
  patient experience by describing at least one example from the case study.
• Analyse the legal considerations related to the use of digital technologies in
  healthcare by describing current Digital Health Legislation.
• Analyse the ethical considerations related to the use of digital technologies in
  healthcare, by describing at least one element of the ICN Code of Ethics (2021) to
  support your analysis.

It is recommended that you read the transcript several times and make notes relevant to
the assessment task. You may also find it useful to read the transcript as you progress
with your assessment preparation.

All sources must be correctly referenced in-text and in the reference list in accordance with
APA 7th Edition referencing style. It is strongly recommended that you use headings to
organise your paper. Please note that an introduction and conclusion are not required for
this assessment.

Assessment Requirements Brief Summary

Assessment Type: Case Study Analysis

Purpose:

• To critically examine mindful communication in healthcare.
• To analyse the impact of digitalisation on communication, patient experience, legal, and ethical considerations.
• To strengthen analytical skills and apply professional frameworks to real-world healthcare practice.

Key Pointers to be Covered:

1. Mindful Communication:Identify and describe at least two techniques from the case study.
2. Impact of Digitalisation on Communication:Analyse at least one example from the case study.
3. Impact of Digitalisation on Healing Environment/Patient Experience:Provide at least one example linked to the case study.
4. Legal Considerations:Analyse current Digital Health Legislation relevant to the case.
5. Ethical Considerations:Apply at least one element of the ICN Code of Ethics (2021).
6. Referencing:Use APA 7th Edition referencing style for in-text citations and reference list.
7. Structure:Use clear headings for organisation; introduction and conclusion are not required.

Assessment Approach – Academic Mentor’s Step-by-Step Guidance

1. Understanding the Task:

   • Mentor clarified the aim: to apply mindful communication principles and digitalisation impacts to a real case study.
   • Emphasised the need for clear, structured responses under specific headings.

2. Reading and Note-Taking:

   • Guided the student to carefully read the transcript multiple times.
   • Encouraged highlighting instances of communication, digital technology use, and ethical/legal issues.

3. Mindful Communication Analysis:

   • Mentor explained mindful communication concepts (e.g., active listening, presence, empathy).
   • Helped the student identify two clear examples from the case study and describe them in context.

4. Impact of Digitalisation on Communication:

   • Discussed how digital tools influenced patient-clinician interactions.
   • Student was guided to analyse one specific example (e.g., telehealth consultations or electronic health records).

5. Impact of Digitalisation on Healing Environment/Patient Experience:

   • Mentor encouraged linking digitalisation to either improved access, convenience, or challenges (such as reduced personal interaction).
   • Student selected one relevant case-based example for analysis.

6. Legal Considerations:

   • Mentor reviewed Digital Health Legislation with the student (e.g., privacy, consent, data security).

   • Helped incorporate this into the case study analysis.

7. Ethical Considerations:

   • Explained the ICN Code of Ethics (2021), focusing on principles like patient dignity, confidentiality, and informed decision-making.
   • Student applied at least one ethical element to the case study context.

8. Final Structuring and Referencing:

   • Mentor ensured the student used headings for each section.
   • Checked APA 7th Edition referencing for accuracy and consistency.

Outcome Achieved

• A well-structured, case-based analysis covering mindful communication, digitalisation, patient experience, legal, and ethical aspects.
• Effective use of examples from the transcript to support each section.
• Correct application of legal frameworks and ethical codes to real-world healthcare practice.
• Accurate and professional APA 7th Edition referencing.

Learning Objectives Covered

1. Application of Communication Theories:Identified and explained mindful communication techniques.
2. Critical Analysis of Digitalisation in Healthcare:Evaluated its impact on communication and patient experience.
3. Legal Awareness:Applied knowledge of Digital Health Legislation.
4. Ethical Reasoning:Integrated ICN Code of Ethics (2021) into analysis.
5. Professional Writing Skills:Organised the paper using headings, clear expression, and proper referencing.

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