Highlights
The individual assignment for this module is an extended project. It accounts for 50% of total module mark, so it should be detailed, analytical and contain data, facts and figures. Note that it should be analytical and not merely contained at the descriptive level - the assignment should be treated as a serious piece of practical research work. You are urged to start work early on selecting your process and collecting the relevant data.
Directions:
1. Select an operation (a process) with which you are familiar. The process could be one from a past or current place of work, one you have experienced as a customer or client, or one you are able to observe and collect data from.
2. Produce a detailed map of the current process, populated with appropriate data, with explanatory notes, and with a key to the symbols used.
3. Analyse the process for possible improvements, produce a “future state map” of the redesigned process, and provide recommendations for the implementation of the process redesign.
4. Identify the benefits, quantitative and qualitative, of your “improved” process.
Format = you are required to use the following sub-headings (start each on a new page):
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