Operations and Information Management - Developing an Operational Delivery Process - Management Assignment Help

Assignment Task :

Assessment task details and instructions

Operations Management (OM) is an important aspect of business.  Both service and manufacturing organisations use OM to ensure they are competitive and assist in providing and maintaining good levels of customer service.  Many companies need to make strategic decisions on selecting an appropriate business process; therefore, developing an Operational Delivery Process (ODP) of how an organisation operates can be advantageous both for both the customer and organisation.  Subsequently, once an ODP has been developed and understood it should be possible to determine why it works well, or not well, and to recommend possible operational improvements.  

1. Identify how different forecasting approaches are currently used to support capacity and demand of your small operation?   

2. Using the 5 Performances model evaluate two alternative forecasting methods that could improve supporting capacity and demand alignment?

3. Provide a brief but reasoned conclusion addressing what you consider to be the key operational findings of the report.

4. Evidence of a logical and well-structured and presented report structure with little or no grammatical or spelling.  Also, good, frequent and consistent use of at least ten academic references and evinced through the Harvard Bibliographic referencing system. 

Assessed intended learning outcomes

On successful completion of this assessment, you will be able to:

Knowledge and Understanding

1. Critically analyse the theory, concepts and models of operations management and demonstrate an understanding of the importance of operations management in global organisations.

2. Analyse and critically evaluate the ways in which operations are adapted in view of specific market culture and customer requirements, and the role and importance of operational excellence in various aspects of competitive advantage.

3. Justify the value of understanding, measuring, reducing and preventing quality costs and understand the application of basic planning & control techniques.

4. Use the basic tools and techniques to plan and improve all aspects of the operations function and understand the application of the control systems that can be used for operations management in a wide variety of environments

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