Highlights
LEARNING OUTCOMES
On successful completion of the module, students will be able to:
1. Critically evaluate the functional role of operations in an organisation and its strategic importance
2. Provide a critical analysis of an operational plan for a hospitality organisation.
INDICATIVE CONTENT / AREAS OF STUDY
• Introduction to Operations Management
• Core definitions, models and frameworks
• Strategic objectives of operations management
• Operations strategy, development and improvement
• Evolution of operations management
• Design in operations management
• Service process design
• Operations network
• Forecasting, planning and control
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