Highlights
Task:
Operations Management at Qantas — Business Assessment.
Learning Intention: Your role is to develop the skills needed to make an informed judgement about the ability of a large business to remain competitive by responding effectively to influences on operations.
Evaluate the effectiveness of operations management strategies used by Qantas in response to internal and external influences.
Task: A new CEO has started at Qantas. As Manager of Operations, you are required to prepare a Business Report to inform the new CEO about key influences and operations strategies at Qantas. The report most evaluate how effective Qantas has been in managing these aspects of operations. Your report should be approximately 1200 words. Present in 12 point Times New Roman font, with margins of at least 2.5cm.
Checkpoint Due Date and Feedback Procedures: By the checkpoint date, students must complete initial research using the inaluation research organiser. At the checkpoint session, students will: I-1 Be engaged in self and peer review [1 Receive verbal teacher feedback I I Make a comprehensive plan for their draft report
Process: Research operations management at Qantas Examine influences on operations management at Qantas, select at least TWO to be included in your report, covering both internal and external influences Identify an operations strategy used to respond to each of the influences you have identified Decide on appropriate criteria to use when evaluating effectiveness Make an evaluation of the effectiveness of Qantas' operations strategies to these influences Write a business report in the correct format (see Business Report writing overview attached) TWO initial class lessons will be provided for this task (during Weeks 7 & 8)
Entry Points: If you are developing your report writing skills: • Read the given sources and look for a couple of supplementary sources you can refer to • Write a well structured report, describing influences on operations management and evaluating Qantas' operating strategies to respond
If you are confident at writing Business Reports: • Go beyond the provided sources and utilise a broad range of business articles, reviews and case studies to inform your evaluation of Qantas' operational management and processes. • Write a sophisticated business report, providing cohesive and comprehensive analysis.
Resources: Writing a Business Report information sheet attached. Evaluation Research Organiser (template and example)
Learning Extension: Students will have started to learn, develop and adopt the skill of business report writing so that they can apply the skill when completing other assessment tasks. Business Report writing is also a skill that students can apply beyond their secondary education. Developing skills of analysis and evaluation will also help you with many various tasks that you will face beyond Secondary education.
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