Operations Management - Baker Machine Case Study - Management Assignment Help

Assignment Task

1. Baker Machine Company is a job shop that specializes in precision parts for firms in the aerospace industry. Figure below shows the current block plan for the key manufacturing centers of the 75,000- square-foot facility. Refer to the following closeness matrix and use rectilinear distance (the current distance from inspection to shipping and receiving is three units) to calculate the change in the weighted distance, wd, score if Baker exchanges the locations of the tool crib and inspection.

2. Use your experience, identify a product or service delivery system, and draw flowchart for the system. Also estimate time to accomplish each activity. Identify points where something waits for service or held in work-in-process inventory and total flow time. Identify bottlenecks and suggest what could be done to improve the overall process.

3. A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these three CSRs handle during this half-hour period?

4. An express checkout line at a grocery store takes an average of 3 minutes to ring-up a customer’s order. On average 6 customers are in the checkout line. What is the average number of customers per hour that are processed in the checkout line?

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