Operations Management Module & Customer Service Strategies - Management Assignment Help

Assignment Task -     

Module Assessment

One of the key aspects of any business (the business being considered in a broad sense) is to provide services and/or products in line with customer demands.  Operations Management deals with the design and management of delivery of these products and services including processes and supply chains. The study of Operations Management involves every level i.e. strategic, tactical and operational. 

TASK:

Pick an Organisation of your choice. You are an Operations Management Consultant. You are required to undertake an individual research project and to prepare a Management Report (4000 words+-10%)  for the Board of Directors of the company.

The key aspects that need to be covered within the report are:

• PART A

• Critically evaluate the existing operations functions within the organisation and the role of the operations manager within the organisation. (Note: I would expect you to evaluate current practices and evaluate them in the light of standard practices within the industry that the organisation is in and how well/badly does this organisation align with the industry standards).

Draw a Process Chart for the organisation showing how customers are processed through operations within the organisation. Critically discuss how the Process Management should be planned in the organization to achieve operational excellence. Support your answer by illustrating:    

Process analysis and improvement

1. Customer service strategies

2. Inventory management

3. Scheduling operations

4. Purchasing and supplier management

Identify if the organisation is implementing any Lean processes. If it is, then critically evaluate what benefits it is bringing to the organisation and IF NOT then critically evaluate how implementation of lean management could benefit the organisation. (Extra credit would be provided for use of examples).

• PART B

• Managing Capacity is the most tricky part of operations management as it is characterised by uncertainity. Using the organisation as an example you need to critically evaluate whether: “Organisations should always attempt to match its capacity to its forecast and known demand patterns or there might be situations where this might not be needed”. 

• PART C

• Collate all your finidings about the organisation and draw concrete conclusions and draw some recommendations for the organisation, which can be from the practitioner i.e. other organisations/industry or academic research. 

This Management Assignment has been solved by our Management Experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment Experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.