Operations Management and Service Excellence - Coursework Assignment

Internal Code: MAS 6041

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Questions: You are required to prepare a report that investigates the operational processes used in an organisation of your choice.  You should avoid using large organisations or franchises as you will be  expected  to  visit  the organisation and collect some quantifiable data. The organisation can be any where in the world. it is important to remember that you are representing BPP, so please ensure that you are considerate to the business and its needs Please read this carefully and then prepare a report to address the following questions: 1. Provide an introduction and overview of your chosen organisation. 2. Analyse the key operations management processes used in the organisation 3. Critically discuss how the 5 Performance Objectives apply to the organisation. 4. Critically discuss the supply chain of the organisation 5. Identify improvements you would recommend to the operation and justify your rationale 6. Presentation and references