Highlights
Tasks
In order to develop your proposal & prototype, you will need to undertake the following tasks.
• Reflect on Assessment 2 and the chosen service (recall that chosen service refers to the service that was subject to praise or complaint in Assessment 1 and the associated service organisation was chosen as a Client for Assessment 2)
• Choose one of the specific recommendations identified in Assessment 2
Create the following deliverables:
1. Draw on concepts theories discussed in the subject particularly Workshops 7 to 11 to develop a detailed Service Improvement Proposal & Prototype
2. Use Design Thinking framework for structuring your proposal and developing your prototype (Empathise, Define, Ideate, Prototype, Test [optional])
3. Detail practical steps needed to address the areas identified by your chosen recommendation as part of the Service Improvement Proposal & Prototype
4. Attempt to use realistic information and if actual information from Client is not available then proxy information can be used to demonstrate the sort of logic that might be applied if this information was available
5. Clarify the potential cost of service improvement and how this compares to the potential benefits. While a detailed cost-benefit analysis would not be possible there needs to be some awareness of the relationship between the service improvement cost and its potential organisational economic and strategic impact.
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